Enterprise Growth Strategy & Operations Manager

About the role

As an , you will play a pivotal role in shaping the strategic direction of our enterprise business. This position is designed for a dynamic leader who is passionate about driving growth and enhancing operational efficiency within a fast-paced environment. You will collaborate with cross-functional teams to identify opportunities for expansion, streamline processes, and implement innovative solutions that align with Udemy's mission to improve lives through learning.

Key facts

What you'll do

• Develop and execute comprehensive growth strategies aimed at expanding Udemy's enterprise customer base, focusing on both new client acquisition and existing customer retention.
• Analyze market trends and competitive landscape to identify growth opportunities and inform strategic decision-making.
• Collaborate with sales, marketing, and product teams to create targeted campaigns and initiatives that drive engagement and conversion among enterprise clients.
• Establish key performance indicators (KPIs) to measure the effectiveness of growth strategies and operational initiatives, ensuring alignment with overall business objectives.
• Lead cross-functional projects to enhance operational processes, improving efficiency and effectiveness across the enterprise business unit.
• Foster strong relationships with key stakeholders, both internally and externally, to ensure alignment on strategic initiatives and operational goals.
• Conduct regular reviews of operational performance, identifying areas for improvement and implementing best practices to optimize workflows.
• Prepare and present reports to senior leadership, providing insights and recommendations based on data analysis and performance metrics.
• Mentor and develop junior team members, fostering a culture of continuous improvement and professional growth within the team.
• Stay abreast of industry trends and emerging technologies that could impact Udemy's enterprise strategy, leveraging insights to inform future initiatives.
• Collaborate with finance and analytics teams to develop budgets and forecasts that support growth initiatives and operational improvements.
• Drive the implementation of new tools and technologies that enhance operational capabilities and improve the overall customer experience for enterprise clients.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred.
• A minimum of 5 years of experience in strategy, operations, or business development roles, preferably within the technology or education sectors.
• Proven track record of developing and executing successful growth strategies in a B2B environment.
• Strong analytical skills, with the ability to interpret complex data and translate findings into actionable strategies.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Experience in project management, with a demonstrated ability to lead cross-functional teams and drive results.
• Familiarity with CRM and analytics tools, as well as proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Nice to have

• Experience in the online learning or edtech industry, with a deep understanding of the challenges and opportunities within this space.
• Knowledge of digital marketing strategies and techniques, particularly in relation to enterprise sales.
• Previous experience working in a fast-paced startup environment, demonstrating agility and adaptability.
• Familiarity with agile methodologies and project management frameworks.

Skills & tools

• Strategic thinking and problem-solving capabilities.
• Strong organizational skills with attention to detail.
• Proficiency in data analysis and reporting tools.
• Ability to work independently and as part of a team in a collaborative environment.
• Familiarity with enterprise software solutions and learning management systems (LMS).

Practical notes

• This position is based in the United States and may require occasional travel for client meetings and industry events.
• The role offers a competitive salary and benefits package, including health insurance, retirement plans, and professional development opportunities.
• Udemy is committed to fostering an inclusive and diverse workplace, encouraging applicants from all backgrounds to apply.

META

Company: Udemy

Title: Enterprise Growth Strategy & Operations Manager

Listed

location: United States