Senior Onboarding Consultant

About the role

You will own the end-to-end execution of enterprise onboarding engagements for newly signed customers within the Udemy Business portfolio. You will partner directly with Customer Success and Sales to translate strategic learning objectives into actionable onboarding roadmaps that drive measurable adoption. You will leverage your consulting expertise to diagnose customer workflows and align Udemy's platform capabilities with tangible business outcomes. You will act as a trusted advisor to senior stakeholders, guiding them through complex implementation decisions with confidence and clarity. You will influence the evolution of Udemy's onboarding methodology by synthesizing insights from multiple engagements into scalable playbooks. You will navigate ambiguous requirements and prioritize competing demands to keep projects on schedule and on value. You will communicate progress and impact to internal and external audiences, ensuring transparency and alignment throughout the onboarding lifecycle.

Key facts

What you'll do

Orchestrate end-to-end onboarding journeys for newly signed enterprise customers, defining scope, milestones, and success metrics from initial discovery through handoff to Customer Success.

Configure and integrate Udemy Business platform settings, including catalog curation, branding, reporting dashboards, and single sign-on mechanisms to match customer environments.

Conduct stakeholder interviews with executives, managers, and end users to map learning needs to business outcomes and identify adoption barriers.

Develop tailored onboarding roadmaps that sequence content, training, and change management activities across the 8 to 12 week onboarding window.

Lead cross-functional coordination with Product, Engineering, and Customer Success to resolve dependencies and align on implementation timelines.

Design and deliver live training sessions, office hours, and enablement materials that build customer team capability and confidence on the platform.

Establish baseline adoption metrics and pilot success criteria, then iterate based on usage data and stakeholder feedback to optimize rollout plans.

Document configurations, decisions, and standard operating procedures to ensure consistency, auditability, and continuity across engagements.

Represent Udemy in client meetings and executive briefings, translating platform capabilities into clear narratives about value realization.

Proactively identify risks, blockers, and opportunities, escalating appropriately while maintaining transparency with customer stakeholders.

Requirements

Must be authorized to work in the United States without sponsorship now or at any point during the engagement.

Must be able to work in the United States location listed on the job posting for the duration of the engagement.

Must have the right to work in the United States for the full length of the engagement without requiring sponsorship.

Must be available to start within the next 30 days and commit to a continuous 8 to 12 week onboarding engagement without interruption.

Must be able to dedicate a minimum of 40 hours per week to this role during the full engagement period.

Must maintain consistent availability for scheduled meetings, live training sessions, and ad hoc requests from customer stakeholders.

Must have reliable high-speed internet and a suitable workspace to support full engagement from the assigned United States location.

Must pass any standard background checks or security screenings required for participation in customer engagements.

Practical notes

This role is based in the United States and requires presence in the location listed on the job posting for the duration of the engagement. You must be available to start within 30 days of acceptance and commit to a continuous 8 to 12 week onboarding engagement without interruption, dedicating a minimum of 40 hours per week. Reliable high-speed internet and a suitable workspace are required to support full engagement from the assigned United States location. You must pass any standard background checks or security screenings required for participation in customer engagements. Travel is not included for this role, and no visa sponsorship is available. The engagement duration, start window, weekly hour commitment, and location requirements are firm conditions of this role.