Strategy & Business Operations Lead

About the role

Udemy is seeking a dynamic and strategic individual to join our team as a Strategy & Business Operations Lead. This position is pivotal in driving the operational efficiency and strategic initiatives of our organization. The ideal candidate will possess a strong analytical mindset, exceptional problem-solving skills, and a passion for optimizing business processes. This role is based in Denver, CO, and offers a unique opportunity to influence the direction of our business operations while collaborating with cross-functional teams.

Key facts

What you'll do

• Lead the development and execution of strategic initiatives that align with Udemy's overall business goals, ensuring operational excellence across various departments.
• Collaborate with senior leadership to identify key performance indicators (KPIs) and establish metrics for tracking the effectiveness of business operations.
• Analyze data trends and market insights to inform decision-making and drive continuous improvement across the organization.
• Facilitate cross-departmental collaboration to streamline processes and enhance communication, ensuring that all teams are aligned with strategic objectives.
• Manage and oversee special projects that require a high level of strategic thinking and operational oversight, ensuring timely delivery and alignment with business goals.
• Develop and maintain comprehensive reports and dashboards that provide insights into business performance and operational efficiency.
• Act as a liaison between various departments, fostering a culture of collaboration and transparency while addressing any operational challenges that arise.
• Mentor and guide junior team members, fostering their professional development and enhancing the overall capabilities of the business operations team.
• Conduct regular reviews of operational processes and workflows, identifying areas for improvement and implementing best practices to enhance efficiency.
• Stay abreast of industry trends and competitive landscape, providing strategic recommendations to senior leadership based on findings.
• Participate in strategic planning sessions, contributing insights and recommendations that support Udemy's long-term vision and goals.
• Support the budgeting and forecasting processes, ensuring that operational plans are aligned with financial objectives and resource allocation.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field; an MBA is preferred.
• A minimum of 5 years of experience in business operations, strategy, or management consulting, preferably within the technology or education sector.
• Proven track record of successfully leading cross-functional projects and initiatives with measurable outcomes.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Excellent communication skills, both verbal and written, with the ability to present ideas clearly and persuasively to diverse audiences.
• Demonstrated ability to work collaboratively in a fast-paced, dynamic environment while managing multiple priorities.
• Proficiency in project management tools and methodologies, with a strong understanding of operational best practices.

Nice to have

• Experience in the online education or e-learning industry, with a solid understanding of market trends and customer needs.
• Familiarity with data visualization tools and techniques, such as Tableau or Power BI, to enhance reporting capabilities.
• Knowledge of financial modeling and budgeting processes, with experience in resource allocation and financial analysis.

Skills & tools

• Strong proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, for data analysis and presentation.
• Experience with project management software (e.g., Asana, Trello, or Jira) to track progress and manage tasks effectively.
• Familiarity with CRM systems and data analytics platforms to support operational decision-making.

Practical notes

• This position is based in Denver, CO, and may require occasional travel for meetings or conferences.
• Candidates must be eligible to work in the United States; visa sponsorship is available for qualified applicants.
• The role may involve working with sensitive information, requiring a high level of discretion and confidentiality.

Join Udemy and be part of a team that is transforming the way people learn and grow in their careers. If you are a strategic thinker with a passion for operational excellence, we encourage you to apply for the Strategy & Business Operations Lead position today!