Account Manager II, Intermodal

About the role

This position serves as the primary point of contact for intermodal customers and carriers, owning the complete end-to-end journey of intermodal freight. The hire will ensure reliability and accuracy of operations while strictly adhering to company standards and service level targets. Success in this role depends on building and maintaining strong, trust-based relationships with both internal and external stakeholders. The individual will act as a bridge between the intermodal division and customers to resolve issues and clarify expectations. Consistent execution against operational and commercial objectives is a core part of the daily responsibilities. This role requires a disciplined approach to managing multiple accounts and prioritizing tasks based on urgency and impact. The hire will be responsible for communicating critical information and negotiating solutions that satisfy all parties involved.

Key facts

What you'll do

Carrier communication confirms the status of each tendered load, and ongoing tracking updates the system while notifying shippers and receivers of changes. Information exchange handles accessorial details between customer and carrier to clarify charges and conditions, preventing disputes before they arise. Accounts receivable is managed within specified guidelines, with day-to-day tracking, tracing, and communications to support timely collections and cash flow. Billing verification ensures accuracy and completeness of billing information so invoices are ready for submission without rework. The role coordinates load acceptance and capacity planning to match carrier availability with customer demand. Freight documentation is maintained with precision to ensure compliance and audit readiness for internal and external reviews. The hire will utilize transportation management systems to monitor rates, moves, and exceptions across the intermodal network. Proactive problem solving identifies potential disruptions and allows the role to implement corrective actions that minimize service impact.

Requirements

A high school diploma or GED equivalent is required. One to two years of related experience working with intermodal shipments is required. Candidates must be legally authorized to work in the United States without sponsorship now or in the future. This role requires the ability to consistently meet sales and operational targets over a sustained period. The hire must demonstrate strong written and verbal communication skills to interact with clients and carriers daily. Professionalism and discretion are required when handling confidential account and freight information. Reliable transportation and the ability to work a hybrid schedule based in the Brea, California office are mandatory. The candidate must be able to manage multiple priorities in a fast-paced environment while maintaining attention to detail.

Nice to have

A Bachelor's degree in a related field is preferred. Transportation or logistics experience is valued. Knowledge of Microsoft tools aids daily workflows. Prior 3PL experience is an advantage. Familiarity with intermodal equipment and terminology is beneficial for quicker onboarding. Experience with CRM platforms helps in tracking interactions and opportunities effectively. Understanding of freight billing cycles and deductions improves accuracy in accounts receivable tasks.

Practical notes

This role operates on a hybrid schedule based in the Brea, California office and follows Equal Opportunity/Affirmative Action practices. The position requires periodic presence in the office for team collaboration and training sessions. Travel is not required for this position, but adherence to the scheduled hours is essential for performance.

Typical interview steps

Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.

Good to know

Account management roles balance customer satisfaction with strict operational accuracy in transportation. Logistics teams rely on Transportation Management Systems to monitor rates and move updates across partners. Building trust with carriers and customers is central to performance in intermodal settings. Clear, structured communication keeps expectations aligned across all parties. Modern platforms enable real-time freight monitoring and timely status updates for shippers and receivers. Success is measured by retention, accuracy, and consistent on-time performance.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.