Logistics Account Manager I

About the role

Uber Freight is looking for a Logistics Account Manager I to join their growing team based in Stuttgart, Arkansas. This role focuses on managing relationships with freight customers and ensuring smooth transportation operations across the digital platform. The position involves working closely with carriers and shippers to coordinate logistics solutions that meet delivery needs and service level expectations. The account manager serves as a primary point of contact for assigned client accounts, addressing day-to-day operational concerns and building trust over time. This is an entry-level position within Uber Freight's logistics division, offering a foundation for a career in freight and supply chain management.

Key facts

What you'll do

• Manage a portfolio of freight accounts and maintain strong, long-term client relationships across multiple regions.
• Coordinate shipment schedules and communicate timely updates to both carriers and customers on a daily basis.
• Monitor freight deliveries to ensure on-time performance and resolve any transit issues or delays promptly.
• Process account orders and confirm critical details such as pickup times, delivery locations, and special handling requirements.
• Collaborate with operations teams to allocate capacity and plan freight movements efficiently across the network.
• Track key account metrics and report on performance trends to internal stakeholders through regular reviews.
• Handle customer inquiries and escalate complex issues to senior team members when additional support is needed.
• Assist in onboarding new carriers and verifying their credentials and documentation for platform participation.
• Support billing and invoicing processes by reviewing freight charges, identifying discrepancies, and coordinating corrections.
• Contribute to process improvements by identifying recurring challenges and proposing practical, actionable solutions to leadership.
• Work with the pricing team to review freight rates and ensure accurate quoting for customer accounts.
• Participate in team meetings to share updates on account status and discuss strategies for improving customer satisfaction.

Requirements

• High school diploma or equivalent is required for this entry-level logistics and account management position.
• At least one year of experience in freight, logistics, or customer service environments is expected.
• Strong written and verbal communication skills are necessary for interacting with diverse clients on a daily basis.
• Ability to manage multiple accounts simultaneously and prioritize tasks effectively in a fast-paced setting.
• Proficiency with standard office software and basic data entry applications is required for daily operations.
• Willingness to learn Uber Freight platform tools and internal process systems is essential for success.
• Attention to detail when reviewing shipment records, account documentation, and customer correspondence is important.
• Reliable transportation and ability to work a standard full-time schedule are necessary for this role.
• Comfortable working in a fast-paced environment where multiple priorities may arise throughout the workday.
• Must be authorized to work in the United States or hold valid work sponsorship documentation.

Nice to have

• Familiarity with transportation management systems or freight brokerage software is a plus.
• Previous experience working in a warehouse or distribution center environment is valued.
• Basic understanding of supply chain concepts and common freight terminology is helpful.
• Bilingual communication skills that support a diverse customer base are considered a strong advantage.
• Experience with customer retention strategies and account growth initiatives is considered valuable.

Skills & tools

• Customer relationship management platforms for tracking account interactions and communication history.
• Spreadsheet applications for maintaining records, generating reports, and analyzing account data.
• Communication tools for coordinating with carriers, shippers, and internal operations teams.
• Freight tracking and visibility platforms commonly used in the logistics industry.
• Word processing and presentation software for creating documentation and supporting meetings.
• Mobile devices for accessing account information and responding to urgent requests while on the move.
• Data visualization tools for presenting account performance and freight volume trends to management.

Practical notes

• This position is based at the Stuttgart, Arkansas office and requires regular on-site presence during business hours.
• Standard business hours apply, with some flexibility needed for shipment coordination and customer time zone differences.
• New hires will complete a comprehensive training program covering platform tools, account management practices, and freight operations.
• Performance reviews are conducted periodically to assess growth, account handling skills, and professional development progress.
• Employees may be eligible for benefits including health coverage and retirement options after the initial waiting period.