Operational Training Manager

About the role

The Training Manager, Laredo Warehouse Operations will oversee the onboarding, training, and workforce readiness process for contractor Uber Freight warehouse team members across the Laredo operations. This role will serve as the primary bridge between HR, staffing/contractor providers, and Operations to ensure new team members are properly screened, trained, and prepared before being transitioned to operational supervisors. This position coordinates onsite interviews and operational tours, manages the 30/60/90-day feedback cadence with contractor providers, helps create and update SOPs, and trains team members against standard work. The objective of this role is to improve new hire readiness, reduce early turnover, strengthen safety and process compliance, and create a consistent handoff from onboarding into daily operations while maintaining a high standard of execution in a warehouse environment.

Key facts

What you'll do

• Partner with HR, Operations, and staffing/contractor providers to schedule candidates, onsite interviews, facility tours, and first-day onboarding activities.
• Ensure candidates understand role expectations, trained to role specific SOP's, physical job requirements, safety requirements, and operating environment before placement.
• Build and maintain a structured "day in the life" onboarding experience that prepares new team members for the realities of the operation.
• Provide documented feedback from initial interview as well as own the 30/60/90 day feedback process in conjunction with the team member's manager.
• Develop, maintain, and execute role-specific training plans for warehouse associates.
• Create and manage training checklists, sign-off documentation, and readiness criteria for each role.
• Partner with supervisors and managers to identify recurring training gaps, quality issues, safety observations, and process failures.
• Lead refresher training when process changes, customer-specific requirements, safety findings, or performance issues are identified.
• Track training completion and maintain accurate documentation for audits, compliance, and operational visibility.
• Partner with Operations leaders to create, update, and maintain Standard Operating Procedures and job aids.
• Translate SOPs into clear training materials, checklists, and work instructions that can be consistently trained across shifts and buildings.
• Ensure training materials reflect current customer requirements, safety expectations, system workflows, and site-level operating processes.
• Maintain sign off processes and develop long term cross training skills matrix process for team members.
• Identify gaps between documented standard work and actual floor execution; partner with Operations to close those gaps.
• Support standardization of onboarding and training content across buildings, shifts, and service lines where appropriate.
• Serve as the primary feedback provider to staffing agencies and contractor providers for new team member readiness and early performance.
• Coordinate and deliver structured 30/60/90-day feedback covering attendance, safety, productivity, quality, attitude, and role fit.
• Partner with operational supervisors to collect feedback and identify individuals who are strong candidates for Uber Freight conversion.
• Escalate recurring issues related to candidate quality, attendance, preparedness, communication, or agency responsiveness.
• Support agency performance reviews and QBRs by providing onboarding, training, turnover, readiness, and performance trend insights.

Requirements

• Must be able to perform the essential functions of this role with or without reasonable accommodation.
• Must be at least 18 years of age at the time of hire.
• Must have the right to work in the United States and not require work authorization sponsorship by the company for this position now or in the future.
• Must successfully pass a background check, including review of criminal history, driving record, and identity verification.
• Must successfully pass a drug screening in compliance with applicable laws and company policies.
• Must be able to read, write, and understand English to communicate effectively in the workplace.
• Must be physically able to perform duties described in this job description, with or without reasonable accommodation, which may include prolonged standing, walking, lifting, bending, and reaching.
• Must be able to work scheduled shifts, including nights, weekends, and holidays as required by business needs.
• Must comply with all company policies, safety rules, and regulatory requirements while performing job duties.
• Must demonstrate reliability and punctuality in attendance and completion of assigned tasks.
• Must follow all documented procedures, safety protocols, and training standards while working in assigned areas.
• Must be willing to collaborate with cross-functional teams, including HR, Operations, and external staffing partners.
• Must maintain confidentiality regarding company, employee, and contractor information in accordance with company policies.
• Must use company systems and tools as required to document training, completions, and performance feedback.

Practical notes

This role operates on a full-time on-site schedule in Laredo, TX, and requires availability to work assigned shifts, including nights, weekends, and holidays as dictated by operational demands. Candidates must be legally authorized to work in the United States without requiring work authorization sponsorship. The position may involve extended periods of standing, walking, and physical activity consistent with warehouse operations. Travel is not expected as part of this role, and the position does not require domestic or international relocation. Employment is at-will, and all hiring decisions are subject to company policies and background/drug screening results.