Logistics Account Manager II

About the role

Uber Freight is seeking a Logistics Account Manager II to join its growing operations team based in Stuttgart, Arkansas. This role centers on managing freight account relationships and ensuring that every shipment meets the agreed-upon service standards. The manager will serve as a trusted liaison between customers and internal logistics teams, coordinating pickup and delivery schedules across the region. The position involves monitoring shipment performance, addressing service concerns, and contributing to the long-term growth of assigned account portfolios. This role plays a critical part in maintaining Uber Freight's reputation for reliable and efficient freight transportation services. Candidates should have strong organizational skills and a proactive approach to managing daily logistics operations.

Key facts

What you'll do

• Manage a dedicated portfolio of freight accounts and ensure consistent service delivery standards across all scheduled shipments.
• Coordinate closely with drivers, warehouse personnel, and dispatch teams to arrange timely pickup and delivery of freight.
• Monitor active shipment statuses in real time and proactively communicate transit updates and any delays to customers.
• Investigate and resolve customer complaints and service disruptions by coordinating with internal operations and carrier teams.
• Develop strategic account plans to expand revenue opportunities and improve long-term customer retention and satisfaction rates.
• Prepare detailed weekly and monthly reports summarizing account performance, shipment volumes, cost metrics, and key performance indicators.
• Partner with sales representatives to onboard new freight clients, understand their unique logistics requirements, and set expectations.
• Evaluate and optimize route planning and carrier selection strategies to reduce transportation costs and improve delivery timelines.
• Maintain comprehensive and accurate records of all account interactions, contracts, service agreements, and correspondence in the system.
• Act as the primary point of contact for assigned accounts, ensuring a consistently high level of customer satisfaction.

Requirements

• Bachelor's degree in logistics, supply chain management, business administration, or a related academic discipline is required.
• Minimum of two years of professional experience in freight brokerage, account management, or logistics coordination roles.
• Solid understanding of freight transportation modes including truckload, less-than-truckload, intermodal, and multimodal shipping options.
• Demonstrated proficiency with customer relationship management platforms and logistics tracking or transportation management software.
• Excellent written and verbal communication abilities for clear and professional interactions with clients and team members.
• Proven ability to manage multiple active accounts simultaneously while maintaining accuracy in a fast-paced environment.
• Strong analytical and problem-solving skills with a practical approach to resolving service disruptions quickly.
• Willingness to travel occasionally to customer facilities, carrier locations, and regional industry events as needed.

Nice to have

• Prior experience working with Uber Freight or a comparable digital freight brokerage platform is a plus.
• Familiarity with transportation management systems and electronic logging device technology used in freight operations.
• Knowledge of freight pricing structures, carrier rate negotiations, and standard contract terms in the industry.
• Professional certification in supply chain management, logistics, or a related field such as CSCP or CTFL.
• Experience with data analysis and reporting dashboards for tracking logistics performance and customer satisfaction.

Skills & tools

• Customer relationship management software platforms such as Salesforce, HubSpot, or Microsoft Dynamics for account tracking.
• Transportation management systems and real-time freight tracking and shipment visibility platforms used in logistics.
• Microsoft Office productivity suite including Excel, Word, and PowerPoint for reporting and data presentation.
• Electronic data interchange systems and shipment visibility tools for tracking freight movements across regions.
• Spreadsheet applications for analyzing freight costs, carrier rates, transit times, and overall performance metrics.
• Team communication and collaboration platforms for coordinating with drivers, customers, and cross-functional operations teams.

Practical notes

• This position is based at the Stuttgart, Arkansas office and requires regular on-site attendance during standard business hours.
• The Logistics Account Manager II reports directly to the Logistics Account Manager III or the regional operations director.
• Employees in this role may qualify for a comprehensive benefits package including health insurance and retirement savings options.
• Uber Freight is committed to being an equal opportunity employer and encourages applications from all qualified candidates.
• This is a full-time position with a standard work schedule, though occasional flexibility may be required during peak shipping periods.