Lead Research Enablement Analyst

About the role

Truveta is seeking a Lead Research Enablement Analyst to join our team in Seattle, WA. This position is pivotal in developing and implementing programs that enhance customer onboarding and education, ensuring that users maximize their experience with our platform. The ideal candidate will thrive in a collaborative environment, working across various functions to support customer success through data-driven insights. You will own the strategy and execution of enablement initiatives that bridge the gap between complex data capabilities and user adoption. This role requires a proactive mindset to translate intricate platform features into clear, actionable learning experiences for our customers. You will be a key driver in ensuring that our RED Team empowers users to extract maximum value from the Truveta Platform. Success in this position will be measured by improved customer proficiency and strengthened partnerships. You will play a critical role in fostering a deep, data-informed understanding of EHR data across our client base.

Key facts

What you'll do

• Assume ownership of onboarding initiatives and construct foundational enablement materials for new clients entering the Truveta ecosystem.
• Conduct ongoing monitoring of the latest platform features and data updates, transforming complex changes into clear communication for customers through structured programs.
• Architect and deliver training sessions, webinars, and comprehensive resources that center on electronic health record (EHR) data nuances and the capabilities of the Truveta Platform.
• Forge direct partnerships with key client accounts to facilitate their journey toward realizing the full potential and return on investment of the platform.
• Offer expert guidance on the design of EHR-based studies, the definition of analytical cohorts, the interpretation of data outputs, and the application of analytical best practices.
• Compile and maintain detailed reports on customer adoption metrics, usage patterns, and support interactions to refine enablement strategies and identify opportunities for proactive engagement.
• Liaise effectively with Product, Engineering, Support, Success, and Analytics teams to elevate the overall customer experience and drive operational efficiency.
• Develop standardized documentation and playbooks that ensure consistency and quality in the enablement support provided to all customer tiers.
• Act as a subject matter expert, providing thought leadership on customer education strategies within the RED Team and influencing best practices.
• Evaluate the effectiveness of training programs by analyzing participant feedback and behavioral data to iterate and improve future initiatives.

Requirements

• Possess a minimum of 4 years of professional experience working with electronic health records, claims data, or other real-world healthcare data sets, coupled with relational databases.
• Bring at least 3 years of hands-on experience in customer enablement, customer success, analytics, or solutions consulting roles within a technology or healthcare environment.
• Demonstrate strong analytical capabilities with the aptitude to deconstruct complex data sets and translate them into actionable business insights for diverse audiences.
• Exhibit excellent communication skills, with a proven ability to convey intricate technical concepts clearly and confidently to non-technical stakeholders.
• Show a proven track record of thriving in collaborative, cross-functional team environments where influence and partnership are essential for success.
• Hold the right to work authorization in the United States and be able to perform the essential functions of the role remotely within the country.
• Display a high level of professionalism and ownership in all interactions with internal and external partners.
• Commit to adhering to Truveta's standards for data security and customer confidentiality in every aspect of the role.

Nice to have

• Bring prior experience with specialized healthcare analytics tools or platforms that can provide deeper context to customer workflows.
• Show familiarity with established program development frameworks and formal project management methodologies to enhance initiative planning.

Skills & tools

• Demonstrate proficiency in a range of data analysis tools and techniques to extract insights and support decision-making.
• Have hands-on experience with customer relationship management (CRM) systems to manage and analyze engagement metrics.
• Possess familiarity with the development of training curricula, learning objectives, and educational content tailored to specific audiences.

Practical notes

This position is open to candidates who can work remotely within the United States. Truveta offers a flexible work environment and competitive benefits. Interested applicants should submit their resumes by the application deadline.