Operations Intern

About the role

Join Trawa's Business Operations team to help build the future of sustainable energy. This internship is a chance to shape processes and structures within a rapidly expanding tech startup. You will contribute to our mission of providing clean energy solutions to industrial clients through an innovative platform. In this role, you become part of the foundational team that translates ambitious climate goals into operational reality. You will work alongside seasoned professionals who value structured thinking and proactive problem-solving. The position offers direct visibility into how a growing company designs its core support functions. Your contributions will have a tangible impact on the efficiency and scalability of our services. This is an opportunity to learn by doing in a high-responsibility environment.

Key facts

What you'll do

• Take ownership of end-to-end operational tasks that ensure the seamless execution of core business activities across the organization.
• Analyze existing workflows to identify bottlenecks and design scalable solutions that enhance productivity and reduce manual effort.
• Drive the optimization of onboarding procedures to create a streamlined and consistent experience for newly acquired clients.
• Partner with cross-functional stakeholders to define, document, and refine standard operating procedures that support sustainable growth.
• Ensure the integrity and accuracy of critical business data by meticulously managing records within our Customer Relationship Management platform.
• Serve as the primary point of contact for maintaining the configuration and logic of automation tools that connect disparate software systems.
• Support the development of key performance indicators that provide leadership with actionable insights into operational health.
• Utilize collaborative documentation platforms to centralize institutional knowledge and facilitate transparent communication.
• Coordinate complex schedules and manage logistical details to remove obstacles for sales and technical teams.
• Contribute to special projects that require research, data synthesis, and the preparation of high-quality deliverables for decision-makers.

Requirements

• You are currently pursuing a Bachelor's or Master's degree, taking a gap year, or are a recent graduate with a strong academic record.
• You possess strong analytical abilities and are comfortable working with datasets to extract meaningful conclusions and present them clearly.
• You demonstrate exceptional organizational skills, maintaining a structured approach to work while managing multiple priorities under tight deadlines.
• You have a foundational understanding of how digital tools are used to drive business outcomes.
• You exhibit a high level of professionalism and reliability in all interactions with internal and external partners.
• You are able to work independently with minimal supervision while maintaining open lines of communication.
• You have a keen eye for detail and a commitment to delivering error-free work.
• You are fluent in written and verbal communication in English.

Nice to have

• Previous hands-on experience working within a startup environment, fast-paced settings, or the energy industry.

Practical notes

• This is an on-site position in our Berlin headquarters.
• We offer 30 days of annual vacation plus 10 workation days to support rest and exploration.
• Trawa is an equal opportunity employer and welcomes applications from individuals of all backgrounds, identities, and experiences.

About the company

Welcome to the Trawa universe! Our mission is to build the green utility of the future from the ground up. How are we doing that? We are constructing a digital platform that aggregates flexible industrial loads and turns them into smart energy consumers. By doing so, we help industrial companies reduce their energy costs and minimize their carbon footprint. Our technology connects to existing machinery and control systems, allowing us to optimize energy usage without disrupting ongoing operations. We believe that the energy transition must be driven by software that makes sustainability the path of least resistance for heavy industry. Every day, we solve complex problems with creativity, discipline, and a focus on real-world impact.