Bridge Equipment & Marine Electronics Sales Support Specialist
Job description
About the role
As a , you will play a role in enhancing our customer engagement and satisfaction. Your primary focus will be on providing comprehensive support to our sales team and clients, ensuring that they have access to the best marine electronics and bridge equipment solutions. This position offers a unique opportunity to work in a dynamic environment, where you will collaborate with various departments to streamline processes and improve service delivery.
Key facts
What you'll do
- Serve as the primary point of contact for clients seeking information about bridge equipment and marine electronics, addressing inquiries and providing detailed product knowledge.
- Collaborate closely with the sales team to prepare and deliver tailored presentations and proposals that meet client specifications and requirements.
- Assist in the development of sales strategies and marketing materials that effectively showcase our products and services to potential customers.
- Maintain an up-to-date knowledge of industry trends, competitor offerings, and technological advancements in marine electronics to provide informed recommendations to clients.
- Coordinate with the engineering and technical teams to ensure that client needs are accurately translated into product specifications and project deliverables.
- Facilitate training sessions and workshops for clients and internal staff on the operation and benefits of our bridge equipment and marine electronics.
- Manage the documentation process for sales orders, ensuring accuracy and timely processing of contracts and agreements.
- Support the logistics and supply chain teams in tracking orders and ensuring timely delivery of products to clients.
- Analyze customer feedback and sales data to identify opportunities for product improvement and service enhancement.
- Participate in trade shows and industry events to promote Tototheo's offerings and expand professional networks.
- Provide ongoing support to clients post-sale, ensuring their satisfaction and addressing any technical issues that may arise.
- Collaborate with the customer service team to resolve any product-related inquiries or concerns promptly and efficiently.
Requirements
- Bachelor's degree in a relevant field such as marine engineering, electronics, or business administration.
- A minimum of 3 years of experience in sales support or customer service within the marine electronics or related industry.
- Strong understanding of bridge equipment and marine electronics, with the ability to convey technical information to non-technical audiences.
- Excellent communication and interpersonal skills, with a proven ability to build relationships with clients and colleagues.
- Proficiency in using CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Ability to work independently as well as collaboratively within a team setting.
- Fluent in English; additional languages are a plus.
Nice to have
- Experience with project management tools and methodologies.
- Familiarity with international maritime regulations and standards.
- Previous experience in a technical sales role or direct customer engagement in the marine sector.
- Knowledge of data analysis tools and techniques to interpret sales metrics and customer feedback.
Skills & tools
- Strong analytical skills to assess market trends and customer needs.
- Proficient in technical writing and documentation to create clear and concise proposals and reports.
- Ability to conduct effective presentations and training sessions.
- Familiarity with marine navigation systems and electronic equipment.
Practical notes
- This position may require occasional travel to client sites or industry events.
- The role offers flexibility with hybrid work options, allowing for a combination of remote and in-office work.
- Candidates should be prepared for a fast-paced environment where adaptability and quick thinking are essential.
META
Company: Tototheo
Title: Bridge Equipment & Marine Electronics Sales Support Specialist
Listed
location: Limassol, Piraeus, Istanbul (Hybrid) or Remote
Job type: Full-time
Apply URL: https://tototheo.bamboohr.com/careers/233
Tags: Sales, Support
About the company
Discover Tototheo Global, a leader in connectivity and technology with over 40 years of maritime expertise. We drive progress, security, and sustainability through innovative solutions for efficient operations. Explore our commitment to bridging the digital divide and fostering a connected, sustainable future.