Sales Manager, Business Development

About the role

You will architect and execute the coaching framework that transforms incoming talent into elite Pre-Approval Advisors (BDRs) capable of high-level sales execution. This position demands a leader who thrives on building process rigor while simultaneously scaling the human capabilities of the team through targeted development. You will own the end-to-end performance of the pre-approval pipeline, ensuring that every interaction moves the candidate closer to a successful Loan Advisor handoff. Expect to immerse yourself in the daily behaviors of the team, driving execution through calls, texts, and meticulous responsiveness that keeps the pipeline fluid and productive. You will diagnose performance gaps using precise data analysis and implement coaching strategies that measurably improve conversion at every stage. A core part of your mission will be to hire, onboard, and ramp new PAIs, constructing a robust bench of future Loan Advisors that ensures the department can scale without sacrificing quality. Collaboration with sales leadership and cross-functional partners will be essential as you work to refine the customer experience and optimize conversion rates through iterative improvements. Ultimately, you will lead by example, coaching and developing the team while using every insight to raise the bar on performance and predictability.

Key facts

What you'll do

• Architect and lead coaching initiatives for Pre-Approval Advisors (BDRs) to maximize their outreach efficiency and conversion potential.
• Drive daily execution across calls, texts, and responsiveness while maintaining rigorous pipeline management to ensure no opportunity is lost.
• Own performance across key funnel stages, monitoring metrics from initial lead generation to the final Loan Advisor handoff.
• Conduct regular 1:1s, call reviews, and performance coaching sessions to identify blockers and unlock individual potential.
• Analyze complex data sets to diagnose gaps in the funnel, implement corrective actions, and improve conversion rates systematically.
• Hire, onboard, and ramp new Pre-Approval Advisors, building a deep bench of talent ready to meet and exceed performance targets.
• Partner with sales leadership and cross-functional teams including Product, Engineering, and Support to enhance the customer experience and streamline conversion pathways.
• Utilize advanced sales technologies such as Salesforce, HubSpot, Sigma, Tableau, Slack, Teams, Gong, Avoma, and Zoom phone to maintain visibility and control over the sales process.
• Maintain flexibility in scheduling by being available intermittently on weekends and evenings to support the team during peak demand periods.
• Foster a culture of continuous improvement by applying a growth mindset and a lifelong learning approach to sales strategy and team development.
• Establish clear communication standards, delivering direct and actionable feedback that drives measurable improvements in individual and team performance.
• Operate effectively within a high-volume, performance-driven environment, balancing multiple priorities while maintaining attention to detail.
• Leverage experience with Call Center Technologies such as Twilio Flex, Zoom Contact Center, RingCentral, Five9, or similar platforms to optimize operations.
• Build strong relationships across departments to ensure alignment on goals, product updates, and support procedures that impact sales success.
• Monitor and report on key performance indicators, translating insights into strategies that elevate the effectiveness of the sales organization.
• Identify trends in candidate behavior and market conditions, adjusting playbooks to stay ahead of evolving demands.
• Champion best practices by documenting successful strategies and scaling them across the team to drive consistent results.
• Ensure compliance with company standards and regulatory requirements while managing a fast-paced sales environment.
• Develop forecasting models that improve predictability in hiring, ramp times, and revenue generation.
• Act as the primary liaison between the Pre-Approval Advisors and leadership, synthesizing feedback and advocating for resources that enhance productivity.

Requirements

• Possess more than one year of experience directly managing SDR, BDR, or inside sales teams, or accumulated more than two years as a Team Lead in a sales capacity.
• Demonstrate advanced proficiency with a sales technology stack that includes Salesforce, HubSpot, and similar Customer Relationship Management platforms.
• Show expertise in analytics tools such as Sigma and Tableau, utilizing data to drive decision-making and performance improvements.
• Exhibit mastery over communication and collaboration tools including Slack, Teams, Gong, Avoma, and Zoom phone to facilitate seamless operations.
• Display a willingness and ability to remain flexible with work hours, offering availability to the team intermittently on weekends and evenings as business needs dictate.
• Embrace a growth mindset, committing to continuous self-improvement and a lifelong learner approach to both sales techniques and leadership strategies.
• Thrive in settings that require comfort with high-volume, performance-driven workflows where consistency and resilience are essential.
• Communicate with clarity and precision, providing direct feedback that is actionable and geared toward achieving tangible outcomes.
• Bring prior experience working within the FinTech or PropTech sectors, understanding the nuances of financial and property technology markets.
• Possess a history of successful cross-functional collaboration, working effectively with Product, Engineering, and Support teams to solve complex problems.

Nice to have

• Familiarity with Call Center Technologies such as Twilio Flex, Zoom Contact Center, RingCentral, Five9, or similar platforms is highly valued.
• A strong documented track record of coaching teams to meet and exceed metrics and outcomes is preferred.
• Comfort operating within high-volume, performance-driven environments where targets are aggressive and expectations are clear.
• The ability to communicate with clarity, delivering direct feedback that results in actionable change and team improvement.
• Prior experience in the FinTech or PropTech industries is considered a significant advantage.
• Experience collaborating across functions with Product, Engineering, and Support teams to enhance product-market fit and operational efficiency.

Practical notes

Note: For , Lead coach and develop Pre-Approval Advisors (BDRs).

Drive daily execution across calls, texts, and responsiveness while maintaining rigorous pipeline management.

Own performance across key funnel stages, ensuring a smooth transition from lead to Loan Advisor handoff.

For , Conduct regular 1:1s, call reviews, and performance coaching.

Use data to diagnose gaps, improve conversion, and raise the bar on team performance.

Hire, onboard, and ramp new PAIs to build a bench of future Loan Advisors.

Collaborate with sales leadership and cross-functional partners to improve the customer experience and conversion rates.

• year of experience directly managing SDR, BDR, or inside sales teams or 2+ years as a Team Lead.

Experience with a sales tech stack including Salesforce, HubSpot, Sigma, Tableau, Slack, Teams, Gong, Avoma, Zoom phone, or similar.

Willingness and ability to be available intermittently on weekends and evenings as needs arise.

For , A growth mindset and life long learner approach.

Experience with Call Center Tech including Twilio Flex, Zoom Contact Center, Ring Central, Five9, or similar.

For , Strong track record of coaching to metrics and outcomes.

For , Comfort operating in a high-volume performance-driven environment.

For , Clear communicator who can deliver direct actionable feedback.