Account Executive, Professional Services

About the role

This position focuses on driving the adoption of Stripe Professional Services within the London market. You will manage the go-to-market strategy to help clients integrate our infrastructure into their business models. In this capacity, you are responsible for owning the end-to-end commercial engagement with key accounts, ensuring that service offerings align with client strategic objectives. The role requires a consultative approach to uncover complex business challenges and translate them into actionable service roadmaps. You will act as the primary link between the enterprise client and Stripe's Professional Services organization. Success in this position is defined by your ability to identify expansion opportunities and drive measurable business outcomes. You will leverage deep market knowledge to position Stripe as an indispensable partner in the digital economy. Ultimately, this role is about building trust and delivering value that accelerates client growth through our service capabilities.

Key facts

What you'll do

• Conduct discovery sessions with executive stakeholders to map strategic priorities and identify service intervention points.
• Architect bespoke Professional Services offerings that address specific client pain points and unlock new revenue streams.
• Lead cross-functional workshops to align internal subject matter experts with client requirements and project scopes.
• Translate complex technical concepts into clear business narratives for senior leadership and decision-makers.
• Own the financial justification of service engagements, developing compelling ROI models for procurement committees.
• Coordinate resource allocation and timelines to ensure service delivery meets client expectations and contractual terms.
• Build and maintain detailed account plans that document stakeholder maps, risk registers, and commercial triggers.
• Negotiate statement of work agreements and service level parameters to ensure mutual clarity and alignment.
• Monitor project health metrics and implement corrective actions to maintain high satisfaction and retention.
• Identify adjacent client segments and white-space opportunities to expand the footprint of Professional Services within existing accounts.
• Develop market feedback loops that inform product and service enhancements back to the product and engineering organizations.
• Represent Stripe Professional Services at industry forums and client events to strengthen brand perception.
• Utilize advanced pipeline management techniques to forecast revenue and manage deal progression accurately.
• Mentor junior team members on best practices for client engagement and service delivery methodologies.

Requirements

• Proven experience in a quota-carrying sales role within the technology or professional services sector.
• Demonstrated ability to manage complex sales processes and build long-term client relationships.
• Strong understanding of the payments or financial technology landscape.
• Ability to articulate technical service offerings to diverse stakeholders.
• Experience selling multi-million dollar service engagements to enterprise organizations.
• Track record of exceeding quota attainment and consistently driving revenue growth.
• Exceptional verbal and written communication skills tailored to C-suite audiences.
• Demonstrated expertise in managing multiple priorities in a fast-paced, deadline-driven environment.
• Ability to interpret data and translate insights into strategic account plans.
• Willingness to travel internationally within the European region to support key client initiatives.

Skills & tools

• Sales pipeline management
• Strategic account planning
• Professional services go-to-market execution
• Financial technology industry knowledge
• Proficiency in CRM systems for tracking engagement progress
• Advanced presentation and facilitation skills for workshops and boardroom settings
• Analytical mindset for interpreting business performance metrics
• Collaborative approach to aligning internal stakeholders around client goals

Practical notes

• Stripe provides equal employment opportunities and does not discriminate based on protected characteristics.
• Candidates requiring accommodations for the application process or due to a disability should contact accommodations@stripe.com.
• For technical issues regarding the application portal, contact candidatefeedback-applications@stripe.com.
• This is a full-time position based in London requiring travel within the European region.
• The successful candidate must be able to start within four weeks of receiving a formal offer.
• Applications will be reviewed on a rolling basis until the position is filled.
• The role requires a valid right to work in the United Kingdom without sponsorship.
• Successful completion of background checks may be required prior to final offer.
• Professional services engagements may require additional certifications or security clearances depending on client mandates.
• This position reports to the Head of Professional Services for the Europe, Middle East, and Africa region.
• Performance is evaluated based on client satisfaction scores, revenue attainment, and strategic account growth.
• The position involves significant interaction with legal, finance, and technical teams to ensure service agreements are robust.
• You will be expected to adhere to Stripe's code of conduct and professional standards at all times.
• Continuous learning and development are encouraged to keep pace with evolving payment technologies and service methodologies.
• The successful applicant will be integrated into a high-performing team focused on delivering exceptional client outcomes.
• This role offers the opportunity to work with a globally recognized infrastructure platform that powers millions of businesses.
• The position is designed for a self-motivated individual who thrives in ambiguity and drives results with limited direct supervision.
• You will be part of a team that is instrumental in shaping the future of digital commerce on a global scale.
• The role requires a balance of strategic thinking and operational excellence to maintain client trust and satisfaction.
• Weekly pipeline reviews and business development cadences are mandatory to ensure forecast accuracy.
• The successful candidate will contribute to the creation of playbooks and standard operating procedures for the Professional Services division.
• This position offers exposure to a diverse portfolio of industries including fintech, e-commerce, and SaaS sectors.
• The role demands a high level of integrity and the ability to manage confidential information with discretion.
• You will be responsible for ensuring that all service engagements are delivered on time, within scope, and to the highest quality standards.
• The position provides a clear pathway for career advancement within the Professional Services organization.
• Collaboration with marketing is essential to ensure consistent messaging and brand alignment.
• You will be expected to participate in knowledge transfer sessions to elevate the collective expertise of the team.
• The role requires resilience and adaptability in the face of evolving client needs and market conditions.
• Success in this role is measured by the sustainable growth of account relationships and the expansion of service usage.
• You will have the opportunity to influence product direction by providing frontline insights into client challenges.
• The position requires a proactive approach to identifying risks and mitigating issues before they impact the client relationship.
• This role is ideal for a strategic thinker who is passionate about building long-term partnerships and driving mutual growth.
• The ability to work independently and as part of a collaborative team is critical to success in this position.
• You will be responsible for maintaining a current understanding of competitor offerings and market positioning.
• The role involves frequent interaction with technology leaders and influencers in the European market.
• You will be expected to contribute to the development of go-to-market frameworks and sales methodologies.
• The position requires a commitment to ongoing professional development and mastery of service delivery practices.
• This role offers the chance to work on high-impact projects that directly influence the trajectory of digital transformation for clients.
• The successful candidate will demonstrate a relentless focus on customer outcomes and value realization.
• You will be part of a global organization that values innovation, transparency, and operational excellence.
• The position requires a proactive mindset and a willingness to take ownership of complex challenges.
• This role offers the opportunity to build a strong reputation as a trusted advisor in the payments industry.
• The ability to manage ambiguity and drive forward in the absence of clear direction is essential.
• You will be expected to contribute to the development of new service offerings based on emerging client needs.
• The role requires a deep commitment to collaboration and the sharing of best practices across teams.
• This position offers a dynamic work environment that rewards creativity and strategic insight.
• You will be responsible for ensuring that all client interactions reflect the highest standards of professionalism.
• The role requires a strong ability to manage time and prioritize tasks in a fast-paced environment.
• This position offers the opportunity to work with a diverse range of stakeholders across the organization.
• The successful candidate will demonstrate a passion for excellence and a commitment to delivering exceptional results.
• You will be part of a team that is dedicated to building long-term client relationships based on trust and integrity.
• The role requires a strong understanding of commercial principles and the ability to negotiate complex agreements.
• This position offers the chance to make a significant impact on the growth of Stripe's presence in the London market.
• You will be expected to embrace feedback and continuously refine your approach to client engagement.
• The role requires a high level of emotional intelligence and the ability to navigate complex organizational dynamics.
• This position offers the opportunity to work on challenging problems that require innovative solutions.
• You will be part of a team that is committed to making online commerce smoother and more accessible for everyone.
• The role requires a strong work ethic and the ability to thrive in a demanding sales environment.
• This position offers the chance to collaborate with some of the brightest minds in the payments industry.
• You will be responsible for ensuring that all client engagements are aligned with Stripe's strategic priorities.
• The role requires a commitment to continuous improvement and a focus on operational excellence.
• This position offers the opportunity to build a pipeline of high-value service engagements.
• You will be expected to contribute to the growth of the Professional Services division in a meaningful way.
• The role requires a deep understanding of client business models and the ability to provide strategic guidance.
• This position offers the chance to work on projects that have a direct impact on the bottom line of client businesses.
• You will be part of a team that is focused on building scalable and sustainable service offerings.
• The role requires a strong ability to communicate complex ideas in a simple and engaging manner.
• This position offers the opportunity to shape the future of professional services at a leading technology company.
• You will be expected to take calculated risks and challenge the status quo to drive innovation.
• The role requires a high level of ownership and accountabi