Technical Program Manager, Infrastructure

About the role

You will work with teams across Stripe to identify and resolve cross-functional infrastructure pain points by defining and executing technical programs that span payment systems and core platform domains. You will author high-quality written proposals, communications, and documentation that clarify complex technical designs and trade-offs for diverse audiences. You will partner deeply with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to scope, define, and drive large-scale programs to successful conclusion. You will play a key role in shaping technical design, anticipating roadblocks, and balancing trade-offs through close collaboration with engineering teams. You will develop, implement, and iterate on program management techniques, frameworks, and KPIs to ensure clear goals and measurable success criteria. You will elevate the execution capability of engineering teams around you and train them to improve delivery practices where needed. You will influence peers and stakeholders to build consensus while navigating ambiguity and competing priorities at scale.

Key facts

What you'll do

• Conduct deep discovery sessions with cross-functional teams to surface infrastructure inefficiencies and opportunities for systemic solutions.
• Define and produce high-quality written proposals, communications, and documentation that translate complex technical concepts into clear, actionable plans.
• Execute technical programs that demand advanced systems and engineering knowledge while maintaining rigorous standards for quality and timelines.
• Partner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define scope, objectives, and success metrics for large-scale initiatives.
• Shape technical design by collaborating closely with engineers, predicting potential roadblocks, and identifying pragmatic trade-offs under constraints.
• Develop, implement, and continuously iterate on program management techniques, frameworks, and KPIs to drive measurable progress against ambitious goals.
• Elevate the execution maturity of engineering teams by coaching, mentoring, and enabling them to strengthen delivery capabilities over time.
• Train teams in best practices for delivery, helping them build skills and accountability where gaps are identified.
• Influence peers and stakeholders through clear communication and data-driven narratives, building consensus even in the face of ambiguity.
• Leverage quantitative data and contextual knowledge to inform strategic decisions at engineering leadership levels.
• Create widely circulated program plans that promote consistency, clarity, and alignment across diverse teams and stakeholders.
• Operationalize and execute critical cross-functional programs that touch multiple engineering organizations within Infrastructure domains.
• Continuously anticipate technical risks and dependencies, collaborating with engineers to design mitigations and contingency approaches.
• Drive programs that span the breadth of Stripe's infrastructure, including core payment systems and foundational platform services.
• Ensure successful definition, cross-functional strategy, planning, and execution of large-scale technical programs with clear ownership and accountability.
• Solve highly complex problems that impact products and infrastructure at scale, ensuring solutions are robust and sustainable.
• Deliver exceptional results by building and implementing solutions that scale effectively while protecting users and serving business needs.
• Demonstrate deep technical expertise in software infrastructure, including cloud platforms such as AWS, Microsoft Azure, Google Cloud, and Oracle Cloud.

Requirements

• Must hold a Bachelor's degree or foreign equivalent in Engineering, Computer Science, Management Information Systems, or a related field, plus 5 years of progressive, postbaccalaureate experience in Software engineering, systems engineering, or technical program management.
• Possess 4 years of experience in Core infrastructure, including database systems, cloud compute, networking, and associated services.
• Accumulate 4 years of experience in Program management across all phases of software development, from initial kick-off through launch and post-launch evaluation.
• Gain 2 years of experience in Service Oriented Architecture (SOA) principles, patterns, and governance.
• Acquire 5 years of experience in software architecture and systems design, including trade-off analysis and non-functional requirements.
• Obtain 5 years of experience in technical program management specifically within software infrastructure contexts.
• Secure 5 years of experience in cloud infrastructure spanning compute, networking, databases, or service frameworks.
• Develop 1 year of hands-on experience with SQL for querying and managing structured data.

Nice to have

None specified; the listed requirements represent the expected skill set and experience profile.

Practical notes

This role operates on a 40 hours per week schedule. The position permits 100% telecommuting, allowing remote work without mandatory office presence. Travel requirements include up to 10% domestic and international travel for role responsibilities. Multiple positions are available for this title, providing flexibility for candidate selection and team needs.