Agente Stone - Executivo

About the role

Stone is actively searching for an Executive who will serve as a primary point of contact for Brazilian entrepreneurs, guiding them through the complexities of modern financial services. In this capacity, you will leverage payment solutions and technology to drive tangible business results for our client base. You will own the entire client journey, from initial contact through long-term relationship management and strategic account growth. This role demands a proactive mindset where you identify opportunities, solve problems, and deliver measurable value to each entrepreneur you engage. You will act as a trusted advisor, translating the capabilities of our technology into practical steps for business development. Success in this position is defined by your ability to build trust, understand unique business challenges, and provide solutions that empower growth. You will be expected to operate with a high degree of ownership, ensuring that client outcomes align with the strategic objectives of Stone. This is a role for a self-motivated professional who thrives on building partnerships and driving performance in a dynamic market.

Key facts

What you'll do

• Orchestrate complex relationships with key clients to uncover new opportunities for business expansion.
• Architect tailored payment and financial technology solutions that address the specific needs of local entrepreneurs.
• Synthesize insights from cross-functional internal teams to guarantee seamless and high-quality service delivery.
• Diagnose client obstacles and engineer efficient, pragmatic strategies that generate immediate value.
• Analyze business performance metrics to identify growth gaps and propose data-driven interventions.
• Champion the adoption of new product features that enhance the entrepreneurial journey and operational efficiency.
• Navigate internal processes to expedite client requests and remove bureaucratic hurdles to progress.
• Translate technical product specifications into clear, business-oriented narratives for non-technical stakeholders.
• Monitor industry trends within the financial services and technology sector to maintain a competitive edge.
• Document client interactions and feedback to refine our service offerings and strategic positioning.
• Coordinate with support teams to resolve escalated issues and maintain high satisfaction levels.
• Drive the achievement of individual and team sales targets through disciplined execution and relationship depth.
• Evaluate the success of implemented solutions and iterate based on measurable business outcomes.
• Serve as the institutional memory for key accounts, ensuring continuity and deep contextual understanding.

Requirements

• You must demonstrate the ability to work effectively within a team-oriented environment, understanding that collective success is paramount.
• You must show a proven commitment to client success and service excellence in previous professional experiences.
• You must be willing to operate with an ownership mindset, taking initiative and accountability for results and decisions.
• You must be open to all applicants, including people with disabilities, ensuring an inclusive workplace for everyone.
• You must possess the legal capacity to work in Brazil, holding the necessary documentation to formalize employment in Sao Paulo.
• You must have a valid driver's license or be capable of obtaining one, as vehicle usage may be required for professional duties.
• You must be willing to undergo background checks as part of the pre-employment screening process for security and compliance.
• You must be able to communicate effectively in Portuguese, as this is the primary language required for client interactions and internal coordination.

Practical notes

• This is a full-time role operating within standard business hours, requiring consistent availability during the workweek.
• Travel may be required to meet clients, attend internal meetings, or participate in regional business initiatives.
• Candidates must be authorized to work in Brazil, and no third-party sponsorship for visas will be available for this position.
• Applications will be reviewed on a rolling basis until the role is filled, so early submission is strongly encouraged.