Programmatic Account Manager, Midwest

About the role

You will act as the primary steward for client relationships across a diverse portfolio of verticals, ensuring that every interaction reinforces trust and long-term value. In this capacity, you will own the end-to-end management of campaign lifecycles, from initial setup through ongoing optimization and renewal discussions. You will leverage your deep understanding of programmatic ecosystems to translate complex platform capabilities into clear, actionable strategies for stakeholders. The role requires you to serve as a bridge between data-driven execution and high-level strategic advisory, aligning platform features with specific business outcomes. You will be expected to anticipate client needs and proactively design solutions that mitigate risk and maximize efficiency. Furthermore, you will collaborate extensively with internal support and cross-functional teams to resolve issues and refine internal processes. Ultimately, your work will directly influence client retention, expansion, and the overall perception of StackAdapt as a strategic partner.

Key facts

What you'll do

• Act as the main point of contact for your portfolio of clients across a wide range of verticals, managing expectations and communications.
• Design unique campaign strategies within the StackAdapt platform, tailoring configurations to meet specific audience and performance objectives.
• Ensure client campaigns are successful by providing regular reporting on their campaign goals, delivering insights, and proposing strategic solutions and optimizations to meet identified KPIs.
• Set up and traffic advertising campaigns on the StackAdapt DSP, including third party tag implementation and pixel creation, as well as ongoing troubleshooting of tracking and delivery issues.
• Participate in the identification of upselling opportunities, proactively identifying needs that can be addressed through expanded services or platform features.
• Optimize campaigns and recommend new opportunities by analyzing campaign performance on a regular basis, interpreting data to drive iterative improvements.
• Provide Strategic Thought Leadership, acting as a strategic advisor to your clients by aligning platform capabilities with broader business goals and industry trends.
• Conduct in-person and virtual meetings, presentations, Quarterly Business Reviews, and training/education sessions to ensure stakeholders understand platform functionality and performance.
• Travel up to 20% of time to engage with clients, attend industry events, or support in-person strategic initiatives.
• Collaborate with Account Executives, Client Service support teams, and cross-functional departments to resolve complex issues and streamline campaign workflows.
• Monitor marketplace trends and platform updates to ensure recommendations remain current and compliant with industry standards.
• Document processes, outcomes, and learnings to build a repository of best practices that can be leveraged across the client base.
• Guide clients through major lifecycle transitions, such as campaign scaling, creative refreshes, and objective shifts.
• Translate high-level business goals into specific platform configurations, ensuring that measurement frameworks support accurate attribution and reporting.

Requirements

• 6+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network), demonstrating a sustained track record in the field.
• Experience running Google Ad Words, Facebook Ads, or executed through a DSP as a self-serve user, showing familiarity with major advertising interfaces.
• Proven success in managing client relationships and delivering service excellence, with examples of maintaining long-term partnerships.
• Focus on retaining accounts and growing revenue, showing an intrinsic motivation to identify and capitalize on expansion opportunities.
• The ability to grasp and communicate technical concepts and platform-based knowledge to non-technical stakeholders effectively.
• Familiarity with the latest digital advertising trends and ideas, staying informed through continuous professional development and industry resources.
• Experience working with complex databases is a plus, particularly in the context of exporting, querying, or interpreting campaign data.
• Comfort operating within remote-first or hybrid work environments, with strong self-direction and communication discipline.
• Willingness to travel up to 20% of time for client meetings, industry events, and strategic offsite engagements.
• Eligibility to work in the locations specified in the key facts section without sponsorship requirements.
• Commitment to adhering to StackAdapt internal processes, compliance guidelines, and data security protocols.
• Professional communication skills, including written, verbal, and presentation abilities, suitable for executive-level discussions.
• Readiness to engage in regular performance reviews and actively incorporate feedback to improve execution.

Practical notes

• Hours are defined by the needs of clients in the Midwest region, requiring availability during standard business hours and occasional after-hours support for critical issues.
• Travel is limited to a maximum of 20% of time, primarily within the states of Indiana, Michigan, Ohio, and West Virginia.
• Visa sponsorship is not available for this position, and candidates must be eligible to work in the listed locations.
• The posting is open until the position is filled, and early application is encouraged due to the volume of qualified candidates expected.
• All discussions and onboarding processes will adhere to StackAdapt internal policies and regional legal requirements.