Product Designer II, Internal Tools

About the role

SpotHero is seeking a Product Designer II for the Internal Tools team who will own the end-to-end design of products that power our internal operations and support our parking industry mission. You will be responsible for creating intuitive and efficient workflows that enable parking facility onboarding, management, and day-to-day operations to run seamlessly. This role requires a strong partnership mindset with product managers and engineers to translate complex business requirements into clear, user-centered design solutions. You will leverage research and data to drive design decisions that reduce friction and improve the experience for SpotHero's internal users. Your work will have a direct impact on how efficiently our teams operate and scale. By bringing simplicity and clarity to internal systems, you will help ensure SpotHero remains a leader in both consumer and internal tools.

Key facts

What you'll do

• Create holistic design solutions that address business and user needs by considering the entire customer experience through collaboration with product managers, engineers, and business stakeholders.
• Communicate conceptual ideas, design rationale, and specifics of the user-centered design process within a cross-functional team to ensure alignment and shared understanding.
• Glean insights about our current and future users from qualitative and quantitative research to inform design decisions and uncover opportunities.
• Formulate and test hypotheses based on user research and behavioral analytics to validate design approaches and iterate toward optimal solutions.
• Work directly with your product manager and engineering team to define UX and UI requirements that create a consistent experience across channels and products.
• Design user research and usability studies, collect and react to user feedback to refine designs and validate assumptions.
• Create user flows, design documentation, prototypes, high-fidelity mocks, and other UX deliverables that clearly communicate vision and requirements.
• Create thoughtful A/B tests and growth experiments through innovative design solutions to support continuous improvement.
• Collaborate with other designers and engineers on our evolving design system to maintain consistency and scalability.
• Translate complex internal processes into streamlined user experiences that reduce cognitive load and improve efficiency.
• Advocate for best practices in accessibility and inclusive design to ensure tools are usable by all internal teams.
• Partner with cross-functional stakeholders to identify pain points and define long-term product strategy for internal tools.
• Prioritize and manage multiple design initiatives simultaneously while maintaining attention to detail and high standards.
• Present design work to stakeholders, gather feedback, and iterate based on input to ensure solutions meet business goals.
• Support the implementation of designs by collaborating closely with engineers through design reviews and QA testing.
• Contribute to the broader design community at SpotHero by sharing insights, learnings, and best practices with the organization.

Requirements

• Believe design has a scientific intent, and you can measure your success based on the business value you create.
• Are a self-starter who actively seeks the "why" in order to make the SpotHero experience easy and enjoyable to use.
• Know how to navigate through the unknown and adapt to changing requirements and constraints.
• Have a deep knowledge and understanding of responsive web design, iOS, and Android best practices.
• Are passionate about user-centered design and committed to creating solutions that serve real user needs.
• Demand a collaborative environment and thrive when working closely with cross-functional partners.
• Embrace iterative development and understand that design is an ongoing process of refinement.
• Are excited to conduct usability tests, talk to users in the field, conduct A/B tests, and share learnings with the organization.
• Are a solid communicator possessing strong presentation and verbal & written communication skills.
• Exceptionally organized and very comfortable working with engineering and product managers in a fast-paced environment.
• Hold a Bachelor's degree or equivalent with 3-5 years of professional experience designing for B2B products.
• Have a portfolio that showcases your design process and thinking along with case studies that demonstrate your impact.
• Possess a solid understanding of the design process, information architecture, usability, and heuristics.
• Have experience using different research methodologies to gather insights and validate design decisions.
• Must have a firm understanding of different UI constructs and interaction patterns.
• Demonstrate knowledge and efficiency with the design tool Figma as a primary tool for creating designs.
• Ability to meet and communicate deadlines reliably while managing competing priorities.
• Willingness to travel occasionally as required for team offsites or stakeholder meetings.

Practical notes

• Hours: Standard working hours as defined by SpotHero.
• Travel: Occasional travel may be required for team offsites or stakeholder meetings.
• Visa: Sponsorship information is not provided in the source.
• Deadlines: Applicants should demonstrate the ability to meet communication and project deadlines.