Manager, Salesforce

About the role

The Manager, Salesforce serves as a player-coach who owns the end-to-end health and evolution of the SpotHero Salesforce platform. This position blends hands-on technical delivery with people leadership, requiring deep expertise in architecture, development, and administration to guide the Salesforce team. The role owns enterprise architecture decisions, roadmap planning, and the successful execution of integrations that connect our marketplace to critical external systems. You will spend your time balancing strategic technical design with coaching one Salesforce Developer and one Salesforce Admin toward shared goals. This position reports to the Senior Director of Product Management and acts as the technical conscience of the marketplace operations team. You are expected to remove blockers, define quality standards, and ensure the platform scales reliably as driver demand grows. Success is measured by your ability to enable other teams through technology, process, and talent development.

Key facts

What you'll do

Define and own the Salesforce architecture, including data modeling, org strategy, and integration patterns that support our marketplace operations.

Write and review production-grade Apex code, including triggers, batch jobs, queueable methods, and platform events to ensure reliability and performance.

Design and build Lightning Web Components (LWC) and custom user interfaces that streamline complex workflows for Sales and Operations teams.

Architect and implement REST and SOAP API integrations between Salesforce and third-party systems such as CCaaS, iPaaS, and SpotHero internal services.

Lead technical design sessions, document solution architectures, and establish development standards focused on quality, observability, testing, security, and performance.

Manage release cycles by overseeing sandbox environments, deployment pipelines using Salesforce CLI and CI/CD, and change sets to ensure smooth promotions.

Evaluate and govern AppExchange solutions and third-party managed packages using a structured decision framework to maximize value and minimize risk.

Act as the final technical escalation point for complex Salesforce issues, driving root cause analyses and coordinating platform outage responses.

Maintain thorough technical and functional documentation for all Salesforce solutions in Confluence to ensure continuity and knowledge sharing.

Hire, onboard, and develop a high-performing team of Salesforce Administrators and Developers by setting clear expectations and growth paths.

Run regular 11s, performance reviews, and career development conversations to identify coaching opportunities and training needs within the team.

Define, maintain, prioritize, and deliver the quarterly Salesforce roadmap in close partnership with the Senior Director of Product Management and cross-functional stakeholders.

Translate ambiguous business priorities from Sales, Partnerships, Supply Operations, Customer Service, Marketing, and Accounting into sprint-ready technical work.

Manage vendor relationships with Salesforce support, account managers, and SaaS integration partners to ensure alignment with SpotHero objectives.

Requirements

You must be a player-coach who leads by doing, energized by both building technical solutions and developing people.

You must be business-fluent, capable of translating ambiguous stakeholder needs into clear technical specifications without losing critical nuance.

You must be empowering, raising the ceiling for your team rather than only maximizing your own output or personal contributions.

You must have deep expertise across all three pillars of Salesforce, including architecture, development, and administration.

You must know when to dive deeply into technical details and when to delegate effectively to maximize team efficiency and ownership.

You must have proven experience writing Apex, designing integrations, and managing Salesforce releases in a production environment.

You must be comfortable facilitating technical design sessions and establishing standards for quality, observability, testing, security, and performance.

You must be able to partner closely with marketplace teams including Sales, Operations, Customer Service, Marketing, and Accounting to drive adoption and enablement.

Practical notes

The role is split between Individual Contributor work (approximately 50-60%) and People Management (approximately 40-50%).

This position reports to the Senior Director of Product Management.

You will sit at the intersection of engineering excellence and business enablement, balancing technical rigor with operational needs.

There is no specified travel requirement, hours, visa, or deadline mentioned in the source material.

The position involves ongoing collaboration with internal and external stakeholders to ensure the Salesforce platform supports the growth and efficiency of the parking marketplace.