Sales Operations Specialist
Job description
About the role
This role owns the end to end sales workflow from intake through build, review, ship, and partners. Every day you turn messy inputs into clear, repeatable paths for revenue teams. You move fast with curiosity and collaboration to design practical solutions.
Key facts
What you'll do
Setting the intake rules that shape how deals flow into forecasting and operations.
Designing the build layer where tools, dashboards, and playbooks come to life for sellers.
Guiding the review cycle so insights on pipeline and adoption inform rapid adjustments.
Shipping changes to workflows and systems that partners can use across markets and accounts.
Owning the partner touchpoints that align data, timelines, and joint plans with external teams.
Guarding data hygiene in contact records and pipeline fields so decisions stay reliable.
Running reports in SFDC and Salesloft to reveal patterns in seller performance and utilization.
Translating analytics into management guidance and playbooks that shape seller behavior.
Owning the requirements for owned tools, communications, and project planning with revenue teams.
Championing automation and outsourcing for operator tasks that keep the engine humming.
Requirements
You must have three years direct experience in sales operations or a related role.
You must understand how to work with SFDC, Salesloft, and common BI tools.
You must manage complex workflows while balancing multiple priorities under pressure.
You must communicate clearly with both technical and non technical stakeholders.
Nice to have
Experience helping revenue teams optimize accounts and seeing how platforms drive behavior.
SpotHero context
At SpotHero, we work as a team to empower people to get everywhere, easier. We are rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars. Parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting edge technology, delivering value to both sides of this exciting, evolving marketplace. We've been quite busy; take a peek at some of our recent announcements.
What you will get to do
Help plan and execute the Sales Operations strategy for SpotHero.
Work closely with the Sales Operations Manager and Senior Manager, Sales Enablement & Operations to provide a comprehensively supportive framework for Revenue Teams.
Provide a focus on metrics that measure Operational impact.
Contribute to the ongoing roadmap of projects and initiatives handled by Sales Ops.
Work to centralize, document and provide input on the workflow and workload of the sales teams.
Provide support for the products and processes that enable the Sales, Business Development, and Revenue Operations organizations, including sales activity tracking, workflow efficiencies, and automation or outsourcing of operator engagement.
Utilize platforms like SFDC and Salesloft, as well as BI tooling to report on seller performance.
Draw best practices from the analytics of these platforms and provide management and playbook guidance.
Act as a contact for go to market requirements for owned tools and processes, including communications, project planning, and support.
Help optimize and automate our internal processes, including Facility Onboarding.
Contribute to building a new AI enabled framework for sales engagement and pipeline management-ensuring the teams are equipped and empowered to maximize efficiency in their workflows.
Play a central role in contact related and internal data driven initiatives that will ensure our information and reporting is hygienic and maintained.
Help drive accountability across the organization, ensuring transparency in product adoption, activities, and facilitate shifts in focus based on actual data.
Support the tools (i.e., Sales/Marketplace Activity Tracking) that ensure sales and operations managers know what is happening within their team and their supply, enabling effective and targeting management of markets and teams.
Collaboratively align on and support reporting to understand individual output, team output and the signals needed to address areas of underperformance.
Partner with Sales Enablement to provide training in areas of need.
use experience from working with operators across markets and account types to provide cross functional teams the insight needed to build appropriate solutions.
Participate in regular meetings with Revenue, Analytics, Salesforce Admins, Accounting, and Product stakeholders; support alignment and drive operational follow through.