Director of EMEA Sales & Service

About the role

As the , you will play a pivotal role in driving the company's growth and enhancing customer satisfaction across the Europe, Middle East, and Africa (EMEA) regions. Your leadership will be instrumental in developing and executing strategic sales initiatives while ensuring that our service offerings meet the high standards expected by our clients. This position requires a blend of strategic thinking, operational excellence, and a deep understanding of the marine industry, particularly in the realm of stabilization technology.

Key facts

What you'll do

• Lead and manage the EMEA sales and service teams, fostering a culture of high performance and accountability.
• Develop and implement comprehensive sales strategies to achieve revenue targets and expand market share within the EMEA region.
• Collaborate closely with marketing and product development teams to align sales strategies with product offerings and market demands.
• Establish and maintain strong relationships with key clients, distributors, and partners to drive customer loyalty and retention.
• Monitor market trends and competitor activities to identify new business opportunities and potential threats.
• Analyze sales performance metrics and prepare regular reports for senior management, providing insights and recommendations for improvement.
• Oversee the delivery of exceptional customer service, ensuring that all client inquiries and issues are addressed promptly and effectively.
• Conduct regular training and development sessions for the sales and service teams to enhance their skills and product knowledge.
• Represent Seakeeper at industry events, trade shows, and conferences to promote the brand and network with potential clients.
• Collaborate with the finance team to develop pricing strategies that maximize profitability while remaining competitive in the market.
• Drive the implementation of new technologies and processes to improve efficiency and effectiveness in sales and service operations.
• Ensure compliance with all regulatory requirements and company policies in all sales and service activities.

Requirements

• Proven experience in a senior sales leadership role, preferably within the marine or related industries, with a minimum of 7 years of experience.
• Strong understanding of sales principles and practices, with a track record of achieving and exceeding sales targets.
• Exceptional leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels of an organization.
• Proficiency in analyzing sales data and market trends to inform strategic decision-making.
• Strong problem-solving skills and the ability to think critically under pressure.
• Willingness to travel frequently within the EMEA region to meet clients and attend industry events.
• Fluency in English is required; proficiency in additional languages relevant to the EMEA region is a plus.
• A bachelor's degree in business, marketing, or a related field; an MBA is preferred.

Nice to have

• Experience with marine stabilization technology or related products.
• Established network within the marine industry, particularly in the EMEA region.
• Familiarity with CRM software and sales analytics tools.
• Previous experience in a customer service or technical support role.
• Knowledge of regulatory requirements affecting the marine industry in the EMEA region.

Skills & tools

• Strong leadership and team-building capabilities.
• Excellent negotiation and closing skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.
• Ability to create and deliver engaging presentations to diverse audiences.
• Strong analytical skills with a data-driven approach to sales strategy.

Practical notes

• This role is based in Lavagna, Metropolitan City of Genoa, offering a unique opportunity to work in a picturesque coastal location.
• The successful candidate will be expected to engage with a variety of stakeholders, including clients, team members, and industry partners.
• Seakeeper is committed to fostering an inclusive and diverse workplace, encouraging applications from all qualified candidates.
• Interested candidates can apply through the provided link: https://seakeeper.bamboohr.com/careers/620.

Seakeeper is a leader in marine stabilization technology, dedicated to improving the boating experience for customers worldwide. As the Director of EMEA Sales & Service, you will be at the forefront of our mission, driving growth and ensuring our clients receive the highest level of service and support. Join us in making waves in the marine industry!