KARLSRUHE - Flexibler Nebenjob

About the role

Station operations coordinate campervan preparation and guest support to sustain rental service continuity during the seasonal campaign. Vehicle care and customer assistance align to uphold facility performance for arriving visitors. Daily station activities maintain the facility and prepare vehicles for bookings, ensuring operational standards are met for the seasonal campaign. Handling customer assistance resolves guest questions and supports the experience during the seasonal campaign. Vehicle care activities preserve the campervan fleet so that bookings on the platform can proceed without interruption. Rental, abo, sales, and platform tasks organize station workflows during the peak seasonal period. The role owner acts as the primary point of contact for guests at the station, managing their expectations and experience from arrival to departure. This position requires proactive communication and meticulous organization to ensure that vehicles are always ready and that guest needs are addressed promptly.

Key facts

What you'll do

Daily station activities maintain the facility and prepare vehicles for bookings, ensuring operational standards are met for the seasonal campaign. Handling customer assistance resolves guest questions and supports the experience during the seasonal campaign. Vehicle care activities preserve the campervan fleet so that bookings on the platform can proceed without interruption. Rental, abo, sales, and platform tasks organize station workflows during the peak seasonal period. You will perform pre and post rental inspections to verify vehicle condition and functionality before and after each booking. Communicating with guests regarding pickup and return times, as well as providing local recommendations, is a core part of your responsibilities. Managing inventory and ensuring the cleanliness and readiness of the campervans will be essential to meet booking schedules. You will process rental agreements and handle administrative tasks related to the subscription and rental models offered by the platform. Coordinating with the back office ensures that any issues with the fleet are reported and resolved quickly. Supporting the sales activities at the station may include assisting with demonstrations or explaining subscription options to potential customers.

Requirements

A bachelor's degree is required; Holding a Class B driver's license enables safe vehicle operation for the role. You must be available for the entire period from 01.05. to 31.10. Fluency in German and English is necessary to communicate effectively with guests and handle administrative duties. Previous experience in customer service or a similar guest-facing role is mandatory to manage inquiries and issues. The ability to perform physical work, such as checking vehicle components or cleaning interiors, is required for this position. You must be comfortable using digital tools and platforms to manage bookings and workflows. Reliability and a strong sense of responsibility are essential to ensure that vehicle preparation is completed to a high standard. A structured approach to multitasking is necessary to handle the various duties of the station team during peak times.

Practical notes

The work location is Nobelstr.

Typical interview steps

Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.

Good to know

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.

About the company

Roadsurfer is a European campervan rental and outdoor travel platform offering flexible van life experiences across Europe, with subscription and rental models.