KARLSRUHE - Aushilfe/Nebenjob im Kundenservice & KFZ-Aufbereitung

About the role

The Station Team supports guests during pickup and return to ensure a memorable roadsurfer journey. This role combines customer support with vehicle preparation to keep operations smooth. You will act as the primary host for guests at the Ettlingen location, managing the full cycle of their rental experience from first greeting to final handover. This position requires balancing administrative precision with a welcoming, service-oriented attitude to uphold the brand promise. You will be responsible for confirming that each vehicle is clean, safe, and mechanically sound before it reaches the road. The role demands strong communication skills, as you will explain vehicle functions, local rules, and safety procedures directly to travelers. Success in this position is measured by guest satisfaction, operational accuracy, and the efficiency of your daily workflows. You will work closely with the broader Station Team to coordinate inventory, resolve issues, and maintain a high standard of service throughout the seasonal period.

Key facts

What you'll do

Thorough preparation of each vehicle ensures that guests encounter campers in proper working order and enjoy their use. Careful organization of daily activities by the Station Team maintains consistent service standards and supports guests throughout their stay. You will conduct detailed inspections of each camper to verify functionality of all systems and components. Managing inventory levels of supplies and equipment will be part of your daily responsibilities to avoid service disruptions. Handling guest check-ins efficiently requires verifying documentation and explaining safety and usage guidelines clearly. You will coordinate closely with colleagues to schedule cleaning, maintenance, and turnaround tasks for the fleet. Addressing guest questions about routes, attractions, and local regulations forms a core part of your daily interactions. Processing payments and handling any billing inquiries professionally will contribute to a smooth guest experience. Maintaining accurate records of vehicle status and any incidents encountered during the rental period is essential for operations. You will represent Roadsurfer as the main point of contact for guests during their pickup and return at the Ettlingen site.

Requirements

A bachelor's degree is required for this position, and you should The role operates on a Monday to Saturday schedule based in Ettlingen at Nobelstr. 16a, and this schedule aligns with the stated seasonal period. You must be available to work the full duration of the seasonal period from 01.05. to 31.10. This is a temporary engagement tied strictly to the summer operational window of the business. Reliable transportation to the worksite in Ettlingen is necessary, as public transport options may not align with shift start times. Previous experience in customer service or hospitality is strongly expected to ensure high standards of guest interaction. Strong verbal and written communication skills in German and English are mandatory for this role. You should be comfortable using digital tools and platforms for logging activities and checking vehicle statuses. Physical ability to inspect and move equipment around the vehicle area is required as part of daily duties. A clean driving record and basic understanding of vehicle safety checks are necessary to perform pre-rental inspections.

Practical notes

The role is temporary and tied to the seasonal period from 01.05.

Typical interview steps

Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.

Good to know

Clear communication of value helps when speaking with guests and partners. Interview processes for similar roles commonly include practice pitches and behavioral questions. Practicing responses aloud improves readiness for real scenarios.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.

About the company

Roadsurfer is a European campervan rental and outdoor travel platform offering flexible van life experiences across Europe, with subscription and rental models.