FRANKFURT - Flexibler Nebenjob in der Kundenbetreuung & Camperreinigung

About the role

You are the guardian of the camper experience from the moment a vehicle arrives until it departs with a new traveler. You take ownership of both the aesthetic and functional readiness of each camper, ensuring every surface and system meets the standard required for guest satisfaction. You collaborate directly with the Station Team to interpret daily assignments and translate them into flawless execution. Your work preserves the integrity of the brand by maintaining the vehicles that serve as the primary product on the roads of Europe. You act as the last line of quality control before a camper is listed as available for booking. You contribute to a seamless cycle of turnover that keeps #happyroadsurfer travelers smiling from check-in to check-out. You represent the reliability of roadsurfer by completing your tasks with speed, precision, and a positive attitude even during peak turnover times.

Key facts

What you'll do

Execute a detailed cleaning protocol that restores interior surfaces, storage areas, and sleeping quarters to a spotless and hygienic condition.

Perform a thorough exterior inspection and wash to remove dirt, road residue, and travel evidence, ensuring the camper looks ready for the next guest.

Conduct a systematic safety check of essential equipment and appliances to verify operational functionality before the vehicle is released.

Organize storage compartments and remove any leftover personal items to create a blank, inviting space for the upcoming traveler.

Coordinate closely with the Station Team to understand daily priorities and adjust your workflow based on operational urgency.

Utilize approved cleaning agents and tools to protect delicate materials and finishes while maximizing efficiency and consistency.

Document any visible damage or discrepancies and communicate findings immediately to prevent scheduling conflicts.

Support guest arrival preparations by ensuring the vehicle is stocked with necessary items and meets the standards of Roadsurfer.

Maintain a tidy work area and manage waste disposal in alignment with station policies to promote a professional environment.

Demonstrate adaptability by shifting between cleaning tasks and guest support activities as the flow of vehicle turnovers changes.

Follow all health and safety guidelines to ensure a secure workplace for both staff and visitors at the Frankfurt location.

Contribute to the overall reliability of the platform by keeping the camper inventory moving smoothly and reducing downtime between bookings.

Requirements

The posting states a bachelor's degree requirement. You must possess a valid driver's license appropriate for operating a motor vehicle in Germany.

You must have the legal right to work in Germany or the European Union.

You must be able to perform the physical demands of the role, including bending, lifting, and standing for extended periods.

You must be able to work a consistent schedule that includes early mornings and late evenings as required by the shift pattern.

You must be comfortable following detailed instructions and cleaning standards without constant supervision.

You must be able to communicate effectively in German, both in writing and during face to face interactions.

You must be available for the full duration of the seasonal periods outlined in the start dates.

Practical notes

This role is based at Ferdinand-Porsche-Straße 9, 60386 Frankfurt am Main. Shifts run Monday to Saturday from 08:00 to 19:00 across the specified seasonal periods.

Typical interview steps

Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.

Good to know

Roadsurfer operates campervan rental and booking platforms across Europe, including rent, abo, sales, and roadsurfer spots launched in 2021. The role uses communication tools and cleaning equipment to prepare vehicles for service and guest interactions. Team collaboration supports the company's fast growth and platform reliability.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.

About the company

Roadsurfer is a European campervan rental and outdoor travel platform offering flexible van life experiences across Europe, with subscription and rental models.