LINZ - Allrounder*in Kundenbetreuung & Camperreinigung

About the role

This position places you at the heart of guest interaction and vehicle care at our regional station in Linz. You will be the friendly presence that greets travelers, ensuring their journey with roadsurfer begins and ends smoothly. The role blends hands-on camper maintenance with direct support for the local station team and the broader #happyroadsurfer community. You will handle key touchpoints from pickup to return, turning routine tasks into memorable customer moments. This is a temporary opportunity to make a visible impact on guest satisfaction in Linz. Success in this role means travelers experience efficient, cheerful service that reflects the spirit of outdoor adventure. You will be a critical part of the operational backbone that keeps mobile hospitality running on schedule and with a smile. Your daily work supports the reliability and quality that roadsurfer travelers expect across Europe.

Key facts

What you'll do

You support our Station Team during all daily tasks, and the #happyroadsurfer community experiences smiles as guests travel their roadsurfer journey from Abholung to Rückgabe.

Customer interactions during Abholung and Rückgabe are handled with clear communication, and visitors receive a smile that makes their roadsurfer journey memorable.

You inspect campers inside and out, identifying minor issues and ensuring vehicles meet safety and cleanliness standards before and after each rental.

You perform basic vehicle maintenance tasks, such as tire pressure checks, fluid levels, and battery health, keeping the fleet in reliable condition.

You coordinate scheduling and logistics with the station team to align camper availability with guest bookings and pickup windows.

You manage inventory of cleaning supplies, key cards, and documentation, maintaining an organized station environment at Gewerbestraße 1, 4063 Hörsching.

You respond to guest questions about routes, camping options, and roadsurfer services, providing accurate and friendly information on the spot.

You uphold cleaning protocols and hygiene standards, ensuring that each camper reflects the premium outdoor experience promised by the brand.

You communicate real-time vehicle status and any irregularities to the station manager, helping to prevent disruptions to the guest journey.

You contribute to continuous improvement by sharing feedback from customer interactions that can refine processes and enhance the guest experience.

You assist with light administrative duties related to rental agreements, checklists, and handover documentation at the station.

You represent roadsurfer professionally in every interaction, maintaining a calm and helpful demeanor even during busy periods.

You collaborate closely with neighboring station teams to resolve any cross-location issues that may arise with bookings or vehicle movement.

You follow all company policies and safety guidelines, ensuring that every task you perform aligns with roadsurfer standards.

You participate in training and onboarding activities to stay updated on new products, services, and operational procedures.

Requirements

The posting states a bachelor's degree requirement. You hold a Class B driver's license, and you demonstrate the ability to move vehicles safely on public roads.

You communicate in German or English, and you can comfortably interact with customers during high-volume periods at the station.

You are physically capable of performing cleaning and inspection tasks, including bending, lifting, and extended periods of standing.

You have a reliable mode of transportation to reach Gewerbestraße 1, 4063 Hörsching, on scheduled shift times.

You are legally authorized to work in Austria, and you can provide documentation as required by local employment regulations.

You are available for shifts Monday to Saturday from 08:00 to 19:00, with start date set for 1 April.

You understand that this is a temporary role with flexible full-time, part-time, or marginal employment options as defined in the contract.

You are comfortable working as part of a small team within a fast-paced station environment.

You can follow detailed procedures and maintain accuracy when completing checklists and documentation.

You have a positive attitude and a commitment to delivering consistent, high-quality guest service.

You are willing to learn roadsurfer's systems, tools, and cleaning standards during the onboarding period.

You maintain professionalism in situations that may involve challenging customers or tight turnaround times.

You respect health, safety, and environmental guidelines relevant to vehicle maintenance and guest services.

Practical notes

This temporary role is based at Gewerbestraße 1, 4063 Hörsching, with shifts scheduled Monday to Saturday from 08:00 to 19:00 depending on availability. Start date is 1 April, and the position offers flexible full-time, part-time, or marginal employment options as defined in the contract. Typical interview steps

Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.

Good to know

Roadsurfer operates campervan rental and camping platform services across Europe, including rent, abo, and sales through roadsurfer spots. The role uses practical tools for vehicle maintenance and guest communication within a fast-growing travel company focused on outdoor experiences. General customer service, cleaning standards, and clear communication apply in this field for mobile hospitality operations.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.

About the company

Roadsurfer is a European campervan rental and outdoor travel platform offering flexible van life experiences across Europe, with subscription and rental models.