HEIDELBERG - Nebenjob Kundenservice & Camperreinigung

About the role

Station operations in Heidelberg keep the rental journey smooth for every traveler. Each pickup and return interaction protects the guest's vacation confidence on the platform. This role owns the end to end experience of a renter from first greeting to final handover. You act as the visible face of the brand while maintaining high standards of cleanliness and care. The position blends service excellence with operational precision to ensure every camper feels ready for the road. You safeguard the equipment, the data, and the reputation of the platform in every interaction. Success here is measured by smooth turnovers, happy guests, and flawless execution of cleaning procedures.

Key facts

What you'll do

Conduct efficient pickup and return interactions that create visible guest satisfaction and a memorable vacation start.

Execute detailed camper cleaning procedures to ensure units meet high hygiene and presentation standards before each new renter.

Verify inventory and equipment conditions to prevent discrepancies and protect the integrity of the rental fleet.

Communicate clearly with guests to confirm bookings, explain vehicle features, and outline safety guidelines.

Handle administrative tasks related to check in and check out while maintaining accurate records on internal systems.

Identify and report any damages, technical issues, or missing items immediately to prevent larger problems.

Support the broader station team to maintain smooth operations during peak rental periods.

Follow all company procedures and safety protocols to ensure consistent and reliable service delivery.

Use your commercial awareness to recognize opportunities for improving the guest journey at every touchpoint.

Maintain a professional appearance and positive attitude that reflects the values of the outdoor travel brand.

Requirements

The posting states a bachelor's degree requirement for the role. The exact field of study must be confirmed You must meet this degree requirement to proceed in the process.

You must be able to prove that you hold a valid bachelor's degree before moving forward in the selection pipeline.

Only candidates who can provide documentation that matches the stated requirement will be considered for interviews.

This is a temporary engagement, so availability for the full contract period is essential.

Reliability and punctuality are non negotiable expectations for this position at the station.

You must be comfortable working in a fast paced environment with changing priorities and traveler needs.

Physical capability is required to manage vehicle handling, cleaning equipment, and movement around the station area.

Strong communication skills in German and English are mandatory for guest interactions and team coordination.

You must be willing to follow detailed processes and adhere to strict cleanliness and safety standards.

Practical notes

Typical interview steps

Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.

Good to know

Typical roles use defined sales processes and training before granting independence. Outdoor equipment often demands physical capability for vehicle handling and cleaning tasks.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.

About the company

Roadsurfer is a European campervan rental and outdoor travel platform offering flexible van life experiences across Europe, with subscription and rental models.