Principal Technical Program Manager

About the role

At Ripple, we are building a world where value moves like information does today. It is big, it is bold, and we are already doing it. Through crypto solutions for financial institutions, businesses, governments, and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. We get to do the best work of our careers and grow our skills surrounded by colleagues who have our backs. If you are ready to see your impact and unlock incredible career growth opportunities, join us and build real world value. This Principal Technical Program Manager role is central to that mission. You will own the end-to-end execution of large cross-functional programs that directly advance Ripple's core products and strategic priorities. You will synthesize complex business and technical requirements into coherent program roadmaps that balance customer needs, technical feasibility, and operational excellence. You will act as a technical thought partner to product and engineering, providing foresight that reduces ambiguity and accelerates delivery. You will lead by example, mentoring other program managers and establishing best practices that scale across the organization. You will remove cross-team blockers with urgency while maintaining a high bar for transparency and data-driven decision-making. You will ensure that development velocity remains high through rigorous coordination of testing, release dependencies, and delivery milestones. You will ultimately be accountable for seeing initiatives through from strategy to production, enabling teams to invent and deliver bold customer-focused solutions.

What you'll do

• Develop department-level priorities and strategy across strategic product initiatives by understanding our customers and technology deeply.
• Reduce ambiguity and risk by proactively identifying and eliminating bottlenecks and obstacles, raising issues strategically, and making sound data-driven decisions that deliver for our customers based on associated trade-offs.
• Communicate with purpose and clarity, bringing together cross-functional teams to achieve program objectives.
• Be a role model and an inspiring leader for other TPMs.
• Create technical frameworks that can be used by engineering teams for decision-making.
• Improve the efficiency of Operational Excellence processes across the organization.
• Partner with program managers, product managers, and engineering managers to understand development priorities and drive alignment across multiple partners with impactful priorities.
• Coordinate testing and release dependencies for assigned engineering teams, and across teams as products converge for release.
• Build release, bug, and progress-tracking dashboards to advise partners on development progress and gaps.
• Translate evolving product strategy into clear program plans that connect engineering work to measurable customer outcomes.
• Facilitate cross-team ceremonies and rituals to maintain alignment, surface dependencies, and sustain momentum.
• Analyze delivery trends and system health, then recommend adjustments that keep programs on track and resilient.
• Break down complex initiatives into manageable workstreams with clear ownership, timelines, and success metrics.
• Act as the central coordination point for release readiness, ensuring that all prerequisites are satisfied before go-live.

Requirements

• 12+ years of previous release and/or technical program management experience on projects involving sophisticated enterprise tech environments, working directly with many teams across functions.
• Ability to use data and analytics to look at trends and lead health of projects and systems.
• Shown understanding and working knowledge of software development and modern project management standard processes, such as Agile, Scrum, Six Sigma, and similar methodologies.
• Ability to coordinate multi-functionally, build consensus, and deliver across teams. Able to influence without authority, negotiate, and encourage others in a matrixed environment.
• Experience with project planning tools such as Jira and Confluence, and proficiency in Google Sheets.
• Experience crafting or architecting (design patterns, reliability and scaling) of new and existing systems.
• Comfort operating in environments with high ambiguity, competing priorities, and rapidly changing business needs.
• Strong written and verbal communication skills, with the ability to distill complex topics for diverse audiences.