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About the Role

This position grants ownership of the complete lifecycle for fashion items as they flow through our system. The incumbent is responsible for sculpting the member experience from initial item viewing to final return. Daily responsibilities involve solving multifaceted problems that intersect digital user interfaces and physical material handling. The role demands a holistic perspective on how products move and are perceived within our circular fashion ecosystem. You will own the definition, execution, and optimization of end-to-end processes that ensure member satisfaction and operational excellence. This requires a proactive mindset to identify friction points and implement solutions that enhance both user delight and logistical efficiency. Success in this role is measured by your ability to balance technological innovation with the realities of physical inventory movement. You will be a key stakeholder in driving the integrity and reliability of our core circular fashion platform.

Key Facts

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Location: US & Ireland

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Engagement: Open to candidates located in the United States and candidates located in Ireland.

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Compensation: The annual salary range for this position is $143,200 to $178,000.

What You'll Do

• Architect intake procedures that accurately document item condition and member objectives.
• Create digital pathways and business logic that orchestrate the movement of clothing through virtual wardrobes.
• Analyze reverse logistics metrics to optimize the physical journey of items returning to our facilities.
• Liaise with brand partners to ensure seamless inventory flow across their distribution networks.
• Develop standardized testing protocols to verify software integrity prior to member exposure.
• Audit member interaction data to identify bottlenecks and areas for enhancement in the user journey.
• Deploy updates swiftly while safeguarding the stability of our core technology platforms.
• Collaborate with operations specialists to ensure technological strategies respect physical limitations.
• Design and implement quality assurance checklists that maintain high standards for item presentation.
• Partner with logistics teams to streamline the dispatch process and reduce turnaround times for members.
• Interpret complex data sets to forecast demand and manage inventory levels across our network.
• Facilitate cross-functional workshops to align stakeholders on process improvements and future state vision.
• Monitor key performance indicators to track the health of our digital and physical workflows.
• Contribute to the development of best practices that define industry standards for circular fashion operations.

Requirements

• Demonstrate a minimum of three years of professional experience in roles focused on digital workflow management.
• Possess a working knowledge of systems dedicated to inventory control, return processing, and member relationship management.
• Exhibit proficiency with collaborative design and delivery tools essential for modern product teams.
• Maintain reliable access to personal transportation for mandatory in-person work days.
• Have the legal right to work in the United States or Ireland without sponsorship.
• Be able to start within 30 days of receiving an offer.
• Thrive in a fast-paced environment where priorities shift rapidly and adaptability is essential.
• Communicate effectively in written and verbal formats to ensure clarity and alignment across teams.
• Solve complex problems with a methodical approach while maintaining attention to detail.
• Commit to adhering to company policies and procedures designed to protect our members and brand.

Nice to Have

• Prior professional exposure to the fashion, rental, or shared wardrobe sectors is considered advantageous.

Practical Notes

• Applicants must be located in the United States or Ireland to be considered for this role.
• The compensation range for this position is $143,200 to $178,000 per year.
• Candidates must have reliable transportation for any in-person work requirements.
• The start date is contingent upon background checks and the completion of offer documentation.
• This role may require participation in team meetings and training sessions that occur during standard business hours.
• Relocation is not sponsored by Rent the Runway for this position.
• The hiring process will include multiple interviews focusing on both technical skills and cultural fit.
• Submit all required materials through the designated portal to ensure full consideration by the talent acquisition team.

Application Process

Prospective candidates are required to submit their application through our official portal. The submission must include responses to targeted questions and current contact and professional information. Upon receipt, the RTR talent team will review the provided profile. Matching will occur against current and upcoming opportunities as they are identified.

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About Rent the Runway

Rent the Runway is fundamentally redefining the fashion paradigm by operating the world's first Closet in the Cloud. Established in 2009, the company has challenged the $2.4 trillion fashion sector by offering women a more joyful, sustainable, and economically prudent method of self-expression. As the leading authority on circular fashion, RTR provides unlimited access to a shared closet via flexible subscriptions, one-time rentals, or direct ownership. The platform features designer apparel and accessories sourced from hundreds of brand partners. This is supported by proprietary in-house technology and a unique reverse logistics operation. Under the guidance of CEO and Co-Founder Jennifer Hyman, Rent the Runway has been recognized five times on CNBC's "Disruptor 50" list over a decade. It has also earned multiple spots on Fast Company's Most Innovative Companies roster. Jennifer Hyman herself has been honored as a member of the "TIME 100" and as one of People magazine's "Women Changing the World."

About the company

An online American marketplace helps people get designer clothes and accessories. Users can take items for a limited time, pay monthly for ongoing use, or buy them directly. Founders Jennifer Hyman and Jennifer Fleiss launched this venture in November 2009. Company headquarters are in New York City. The service focuses on providing flexible options for accessing high-end fashion without committing to permanent ownership.