Sales Assistant

About the role

As a , you will play a pivotal role in supporting our sales team and ensuring a seamless experience for our customers. This position is ideal for individuals who are passionate about sales and customer service, and who thrive in a dynamic, fast-paced environment. You will be responsible for assisting in various sales activities, managing customer inquiries, and contributing to the overall success of our sales operations.

Key facts

What you'll do

• Assist the sales team in managing daily operations, including processing orders and maintaining accurate records of sales activities.
• Respond to customer inquiries via phone, email, and in-person, providing exceptional service and support to enhance customer satisfaction.
• Collaborate with the marketing team to implement promotional campaigns and initiatives that drive sales and increase brand awareness.
• Maintain an organized inventory system, ensuring that products are well-stocked and readily available for customers.
• Prepare sales reports and analyze data to identify trends, opportunities, and areas for improvement in sales performance.
• Conduct market research to understand customer needs and preferences, helping to tailor sales strategies accordingly.
• Assist in the training and onboarding of new sales team members, sharing best practices and company policies.
• Participate in team meetings and contribute ideas for improving sales processes and enhancing customer experiences.
• Support the sales team in preparing presentations and proposals for potential clients, ensuring all materials are professional and accurate.
• Manage customer follow-ups and ensure timely communication regarding order status, delivery schedules, and any issues that may arise.
• Utilize CRM software to track customer interactions and maintain up-to-date records of sales activities and customer feedback.
• Foster strong relationships with clients and stakeholders, acting as a liaison between customers and the sales team to ensure effective communication.

Requirements

• A minimum of 2 years of experience in a sales support or customer service role, preferably in a retail or sales environment.
• Strong communication skills, both verbal and written, with the ability to engage effectively with customers and team members.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A customer-centric mindset with a passion for delivering exceptional service and building lasting relationships.
• Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.

Nice to have

• Experience in a sales role within the technology or e-commerce sectors.
• Knowledge of sales techniques and strategies, including upselling and cross-selling methods.
• Familiarity with data analysis and reporting tools to track sales performance metrics.
• Previous experience in training or mentoring new team members.
• Multilingual abilities, particularly in English and Malay, would be an advantage.

Skills & tools

• Strong interpersonal skills to build rapport with customers and colleagues.
• Problem-solving abilities to address customer concerns and find effective solutions.
• Time management skills to ensure timely completion of tasks and responsibilities.
• Attention to detail to maintain accuracy in sales records and customer information.
• Adaptability to changing priorities and the ability to learn new tools and processes quickly.

Practical notes

• This position is based in Bandar Puteri, Puchong Selangor, and requires candidates to be available for full-time engagement.
• The role may involve occasional weekend or evening work during peak sales periods or promotional events.
• Candidates should be prepared to undergo a background check as part of the hiring process.
• Interested applicants can apply directly through the Principleone careers page at https://principleone.bamboohr.com/careers/97.

Join Principleone as a Sales Assistant and become an integral part of our dynamic team, where your contributions will directly impact our success and customer satisfaction. We look forward to welcoming a motivated and enthusiastic individual who is ready to take on the challenges of this exciting role.