Senior Manager, Internal Communications

About the role

You will ensure that strategy, organizational updates, and operational changes land clearly with the people who need them most. This role is centered on two core responsibilities: communicating clinical and operational updates to frontline teams and supporting recurring communications that keep the broader company informed and aligned. You will report to the VP, People and may be based anywhere across the continental US. You will act as the central coordination point for all internal messaging, establishing a clear framework to determine when and how communication interventions are necessary. You will manage a comprehensive communications calendar and create resources that empower every individual to communicate with clarity and brand alignment.

Key facts

What you'll do

• Own the content strategy, agenda, and speaker preparation for all-company forums, including biweekly org-wide All Hands, quarterly OKR updates, annual company offsites, and other ad hoc forums, ensuring content is clear, digestible, and impactful.
• Partner with executive leadership, as well as external PR, to support any meaningful company-wide change management needs, ensuring alignment between internal and external messaging.
• Establish a framework to define an appropriate level of communication plan or intervention based on factors such as scale, complexity, and sensitivity of the change.
• Act as the company communications air traffic controller, plugging in across the organization to ensure visibility into what is rolling out, facilitating thoughtful sequencing, and critically solving any problems identified.
• Manage a comprehensive communications calendar to sequence updates deliberately and maintain consistent organizational alignment.
• Create resources to empower all individuals across the company to communicate in an impactful, clear way that aligns with brand voice and expectations.
• Embed fully with the clinical team to deeply understand them as an audience, including their experiences, strategic roadmap, historical challenges, and goals.
• Partner with clinical leaders and their operational dyads early in initiative planning so communication is built into the rollout from the start, identifying opportunities to improve the sequencing of initiatives and related communication to maintain a manageable cognitive load for teams.
• Manage the clinical communications calendar and develop guidelines to ensure messages are sent to the most appropriate audience through the most impactful channel, making messaging accessible and clear for all staff.
• Act as the editorial thought partner to clinical and operational leaders, challenging framing, ideating on message tone and content, and facilitating an effective communications development process across multiple stakeholders.
• Take the pen on drafting key communications for any major initiative, pulling from ongoing context gathered through participation in key clinical forums.
• Provide reflection and feedback on existing communication rhythms, identifying gaps, opportunities to gather feedback, and improving the overall experience of communications for the clinical team.

Requirements

• 5+ years of experience in internal communications, strategic operations, or executive communications, ideally in a healthcare or clinical environment.
• A clear and direct communicator, verbally and in writing, who defaults to plain language over corporate speak.
• An editorial backbone with the confidence to challenge senior leaders and flag when a message is buried or unclear.
• Deep empathy and a demonstrated understanding of how to write for a diverse audience in a fast-paced professional setting.
• A systems-thinker capable of extrapolating from a concrete task to a template, framework, and philosophy.
• Highly organized and detail-oriented, with a track record of managing calendars and multi-channel rollouts without missing a detail.
• Comfortable working within a fast-moving, mission-driven startup environment that prioritizes the patient first.
• Eligible to work in the United States without sponsorship for this role.

Nice to have

• Experience working within a clinical or healthcare delivery environment.
• Familiarity with healthcare operational workflows and clinical team structures.
• Background in change management within complex, cross-functional organizations.

Practical notes

This role is full-time and may be based in New York City or remotely within the continental United States. The position is exempt and requires eligibility to work in the United States without sponsorship.