Senior Product Manager, Patient Growth

About the role

You are tasked with owning the end-to-end patient journey for Pomelo, defining and executing a product strategy that drives acquisition, activation, and re-engagement at scale. Your primary responsibility is to act as the patient advocate within the product team, ensuring our care model reaches those who need it most. You will reinvent how patients discover and connect with Pomelo, directly addressing the crisis of maternal health in the US. This role requires you to build predictable growth engines and sustainable win-back motions that measurably improve outcomes. You will operate with an entrepreneurial mindset, treating the patient funnel as your primary canvas for innovation. Success in this position means you materially impact lives by scaling a proven care model to millions of additional patients. You will report to the Principal Product Manager and be expected to thrive in a fast-paced, mission-driven environment.

Key facts

What you'll do

• Architect and own the end-to-end patient acquisition funnel, translating strategic goals into product requirements for engineering and operations teams.
• Design and manage experiments that test new patient acquisition channels, ensuring each touchpoint clearly communicates Pomelo's value proposition.
• Translate complex clinical operations and data insights into intuitive patient flows that reduce friction in the enrollment journey.
• Synthesize findings from data analysis and user research to define the roadmap for growth experiments aimed at reaching underserved populations.
• Partner with Marketing leadership to align product initiatives with messaging that resonates with high-risk patient segments.
• Leverage applied AI and automation to enhance human-driven outreach, creating scalable methods to re-engage churned patients.
• Establish and monitor core growth metrics, providing the C-suite with clear narratives backed by behavioral data and funnel performance.
• Lead rapid MVP development cycles, balancing speed of execution with the need for robust, consumer-grade patient experiences.
• Collaborate cross-functionally to remove blockers in the patient journey, coordinating with engineering, clinical operations, and data science stakeholders.
• Maintain a bias for action by prioritizing experiments that generate the highest learning velocity in patient acquisition and retention.

Requirements

• Hold a minimum of 4 years of experience in consumer products, specifically owning full growth funnels end-to-end for digital products.
• Demonstrate a full-funnel growth mindset, capable of inventing new acquisition methods while also engineering conversion and retention strategies.
• Utilize data as the primary basis for decision-making, running your own analysis rather than relying solely on dashboards.
• Thrive in environments with high ambiguity, creating structure and clarity for problems that lack precedent.
• Employ a scrappy execution style, launching MVPs quickly and iterating based on feedback rather than waiting for perfect plans.
• Exhibit strong product sense and design thinking, aiming to build digital experiences that feel intuitive and delightful for patients.
• Communicate effectively with diverse stakeholders, from C-suite executives to front-line clinical staff, ensuring alignment on goals.
• Possess a deep motivation to solve difficult healthcare problems, with a specific focus on populations that are often underserved by the system.
• Have a proven track record of meeting or exceeding revenue goals through product-led growth initiatives.
• Demonstrate advanced SQL skills to independently query data and validate hypotheses regarding patient behavior.
• Bring prior experience in healthcare technology, specifically in outreach, enrollment, or acquisition-focused roles.
• Have a background in product management or lifecycle marketing, showing an ability to own metrics that matter.
• Maintain fluency in interpreting complex data sets to identify hidden signals that drive patient engagement.
• Commit to working within the constraints of a startup environment, managing multiple priorities with a focus on high-impact activities.
• Understand the regulatory and operational nuances of delivering healthcare services to diverse patient populations.

Nice to have

• Experience with products that bridge digital experiences and human-delivered services, and/or products that are free for the end-consumer.
• Experience building products powered by LLMs or voice agents.
• Experience being held to revenue goals.
• Strong SQL skills.
• Experience in healthcare technology, particularly in outreach and acquisition.
• A background in product or lifecycle marketing.

Practical notes

This role is eligible for a compensation range of $180,000 to $210,000. The position is open to candidates located in the continental US and offers full-time engagement.