Account Manager (Water Management)

About the role

As an Account Manager specializing in Water Management at Phigenics, you will play a pivotal role in driving client satisfaction and ensuring the successful delivery of our water management solutions. Your primary focus will be on building and maintaining strong relationships with clients, understanding their unique needs, and providing tailored solutions to enhance their water management practices. This position requires a blend of technical knowledge, customer service skills, and project management expertise to effectively support our clients in achieving their water management goals.

Key facts

What you'll do

• Develop and maintain strong relationships with existing clients, acting as their primary point of contact for all water management inquiries and needs.
• Conduct thorough assessments of client facilities to identify opportunities for improving water management practices and compliance with regulations.
• Collaborate with internal teams to design and implement customized water management solutions that meet client specifications and industry standards.
• Monitor project progress and ensure timely delivery of services, addressing any issues that may arise during the implementation phase.
• Provide training and support to clients on best practices for water management, including system operation, maintenance, and regulatory compliance.
• Prepare and present detailed reports and proposals to clients, showcasing the value and effectiveness of Phigenics' water management solutions.
• Stay informed about industry trends, regulations, and emerging technologies related to water management to provide clients with the most up-to-date information and recommendations.
• Participate in industry conferences and networking events to promote Phigenics' services and expand your professional network.
• Collaborate with the sales team to identify new business opportunities and assist in the development of sales strategies for water management services.
• Manage client contracts and ensure compliance with all terms and conditions, including service level agreements and performance metrics.
• Actively seek feedback from clients to continuously improve service delivery and client satisfaction.
• Utilize CRM software to track client interactions, project statuses, and sales opportunities, ensuring accurate record-keeping and reporting.

Requirements

• Bachelor's degree in Environmental Science, Engineering, Business Administration, or a related field.
• A minimum of 3 years of experience in account management, sales, or customer service, preferably in the water management or environmental services industry.
• Strong understanding of water management practices, regulations, and technologies.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and stakeholders.
• Proven project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in using CRM software and other project management tools to track client interactions and project progress.
• Strong analytical and problem-solving skills, with the ability to assess client needs and develop effective solutions.
• Willingness to travel to client sites as needed to conduct assessments and provide on-site support.

Nice to have

• Experience with water quality testing and analysis.
• Familiarity with regulatory compliance related to water management at local, state, and federal levels.
• Knowledge of sustainable water management practices and technologies.
• Previous experience in a consulting role within the environmental services sector.
• Professional certifications related to water management or project management (e.g., PMP, LEED).
• Bilingual abilities, particularly in Spanish or another language relevant to the client base.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for report preparation and presentations.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) for managing client relationships and tracking sales opportunities.
• Knowledge of project management software (e.g., Asana, Trello) to coordinate tasks and timelines effectively.
• Strong research skills to stay updated on industry trends and best practices in water management.

Practical notes

• Salary information is currently unknown and will be discussed during the interview process.
• The position is based in an unspecified location, with potential travel required to client sites.
• Visa sponsorship may be available for qualified candidates, depending on specific circumstances.

META

Company: Phigenics

Title: Account Manager (Water Management)

Listed

location: Unknown

Job type: Full-time

Apply URL: https://phigenics.bamboohr.com/careers/350