Client Services Executive

About the role

You will own the end to end client services lifecycle from onboarding through to ongoing campaign management and optimisation. You will act as the primary point of contact for assigned clients ensuring their Persona Intelligence strategies are executed flawlessly across all channels. You will translate complex data insights into clear narratives that demonstrate measurable brand outcomes and drive executive level conversations. You will collaborate closely with product and engineering teams to shape the roadmap based on client feedback and market opportunities. You will proactively identify risks and opportunities within campaigns and initiate corrective actions before issues impact performance. You will mentor junior team members on Ogury processes and best practices to elevate the overall standard of service delivery. You will maintain a rigorous documentation practice ensuring all client interactions, decisions, and learnings are captured for future reference. You will represent Ogury at industry events and client meetings reinforcing our position as a trusted partner in the adtech landscape.

Key facts

What you'll do

Coordinate seamless onboarding processes for new clients ensuring all Persona Intelligence configurations are validated and tested.

Perform in-depth analysis of campaign performance using Ogury data platforms to uncover trends and actionable insights for optimisation.

Develop comprehensive reporting decks that communicate campaign health, audience insights, and brand outcome achievements to stakeholders.

Manage stakeholder communications including scheduling meetings, preparing agendas, and documenting decisions to maintain alignment.

Conduct competitive analysis to benchmark Ogury solutions against alternative adtech offerings and identify key differentiators for client discussions.

Support the creation of client workshop materials that facilitate collaborative sessions around persona strategy and activation planning.

Monitor inventory sources and supply paths to ensure brand safety and viewability standards are consistently met for all campaigns.

Assist in the administration of client contracts, service level agreements, and invoicing queries with attention to accuracy and compliance.

Liaise with internal technical teams to troubleshoot client issues and escalate complex matters with appropriate urgency and communication.

Contribute to the development of standard operating procedures that enhance efficiency and scalability of client services operations.

Gather feedback from clients post campaign to identify areas for improvement and translate insights into actionable service enhancements.

Support the planning and execution of product launches with key clients ensuring they understand new features and capabilities.

Maintain up to date knowledge of privacy regulations and industry policies that impact data usage and audience targeting strategies.

Present quarterly business reviews highlighting progress against key performance indicators and next quarter growth initiatives.

Requirements

You are currently enrolled in a Bachelor or Master degree program or have recently graduated within the last 12 months.

You are authorised to work in Spain without requiring additional visa or sponsorship for the duration of the internship.

You possess strong written and verbal communication skills in English and Spanish with the ability to adapt tone for different audiences.

You have a demonstrable interest in adtech, media, or data analytics with a clear understanding of core industry concepts.

You are proficient in Microsoft Office Suite especially Excel and PowerPoint with the ability to manipulate data and design slides.

You have experience using data dashboards and interpreting metrics to inform decision making in a fast paced environment.

You are comfortable working in a remote hybrid setting balancing independent focus with collaborative team interactions.

You exhibit a high level of professionalism with strong time management skills and the ability to manage multiple priorities simultaneously.

You are detail oriented with a strong commitment to accuracy ensuring all deliverables meet Ogury quality standards.

You are proactive in seeking feedback and demonstrating a growth mindset focused on continuous learning and improvement.

You have beginner level skills in at least one programming or scripting language such as Python or SQL which you are keen to develop further.

You have a genuine passion for building inclusive solutions and contributing to a diverse and collaborative team environment.

You are willing to relocate to Barcelona or are currently based in the area to start the internship without delay.

You can commit to a minimum internship duration of six months with a structured plan for knowledge transfer and project completion.

You have unrestricted access to a reliable internet connection and a suitable workspace for remote working when required.

Nice to have

Prior experience with programmatic advertising platforms or demand side tools would be advantageous for this role.

Familiarity with data visualization tools such as Tableau or Power BI would help you create more compelling narratives.

Any background in customer success or account management within a technology environment would accelerate your contribution.

Experience working with international clients across different time zones would support your effectiveness in this position.

Knowledge of Spanish consumer market dynamics would help you contextualise insights for local clients.

Practical notes

This is a six month internship based in our Barcelona office with the possibility to extend based on performance and business needs.

The working schedule is 40 hours per week aligned with core Ogury hours to ensure collaboration across global teams.

Travel is not required for this role and all work is conducted remotely or from the Barcelona location.

Visa sponsorship is not available for this internship position.

Applications will be reviewed on a rolling basis until the position is filled so early applicants are encouraged to submit their materials promptly.