Technical Implementation Manager

About the role

Nuitée is seeking a Technical Implementation Manager to own the end-to-end client onboarding journey and serve as the first-line technical point of contact for our demand partners. You will guide each client from signed deal to live and trading status, orchestrating every step of the implementation lifecycle. This role involves running onboarding calls, coordinating API integrations, managing credentials and connectivity, and synchronizing all internal teams to keep the schedule on track. You will be the central thread that connects the client with engineering, product, sales, and support to resolve technical issues swiftly. The position is critical for accelerating time-to-value as we scale our direct demand-side client base globally. A good way to think of it is that you are the single accountable owner ensuring that every step, from signature to go-live, moves smoothly and predictably.

Key facts

What you'll do

Coordinate and execute the full client onboarding workflow, transforming signed agreements into live, trading environments within days.

Own the technical implementation roadmap for each demand partner, aligning API integrations, connectivity setup, and credentials with business timelines.

Serve as the primary technical escalation path and first-line point of contact, diagnosing issues and resolving them or routing them to the correct internal team.

Collaborate closely with Sales to translate commercial expectations into technical deliverables and timelines that can be reliably met.

Work with Engineering and Product to validate API specifications, test endpoints, and certify integrations on the Lite API and core API platforms.

Manage testing environments, sandbox access, and certification processes to ensure robust, production-ready connectivity.

Drive the creation of onboarding SOPs, playbooks, and documentation that enable scalable, repeatable implementation processes.

Communicate proactively with Finance, Customer Support, and Operations to keep stakeholders informed of progress, risks, and blockers.

Leverage deep knowledge of integrations, connectivity, and travel technology stacks to troubleshoot logs, system data, and workflows.

Build and maintain strong relationships with key stakeholders at demand-side partners such as Hopper, Priceline, Google, and Uber.

Implement structured checklists and status tracking mechanisms to keep every internal team aligned and on schedule.

Continuously refine the onboarding experience by identifying bottlenecks and proposing process or tooling improvements.

Support the rollout of new API features and product capabilities as part of go-to-market initiatives for high-value clients.

Act as an internal advocate for the client, ensuring their technical concerns are heard and addressed throughout the implementation lifecycle.

Demonstrate ownership by prioritizing tasks, managing competing demands, and delivering predictable outcomes in a fast-growing environment.

Requirements

Bring 4 or more years of experience in technical implementation, onboarding, integration, technical account management, customer success, operations, or travel technology.

Have direct hands-on experience working with APIs, integrations, connectivity, or technical implementations in a SaaS or travel context.

Be confident leading technical calls with clients and explaining complex integration topics to non-technical stakeholders and executives.

Possess a strong understanding of API integrations, connectivity, testing, and certification, and remain comfortable troubleshooting technical issues, logs, or system data.

Be highly organised and structured, with the ability to run multi-track implementation programs and manage dependencies across teams.

Show strong written and verbal communication skills, enabling clear and precise coordination across distributed teams in London, New York, San Francisco, Palma de Mallorca, and Casablanca.

Demonstrate comfort working in a fast-paced, rapidly scaling startup environment where priorities can shift quickly.

Be willing to collaborate across functions and time zones, aligning with global teams to advance onboarding and client success.

Nice to have

Experience in the travel industry or with travel-related APIs, including hotel inventory, OTAs, or fintech connectivity, would be valuable.

Familiarity with booking.com, Stripe, Shopify, or other leading platforms that integrate into travel ecosystems.

Any background working with AI-powered travel products or personalization tools that leverage modern API architectures.

Practical notes

This role is listed as Remote Europe or Hybrid in Barcelona / Palma de Mallorca.

No additional information regarding hours, travel, visa, deadlines, or compensation is provided in the source material.