Manager of Demand Operations

About the role

You own the end-to-end demand partner onboarding journey at Nuitée, transforming signed contracts into live, transacting partners who complete their first bookings. You coordinate every step of the process, aligning BDMs, Customer Support, and Finance to ensure a seamless experience for new partners. In this role, you build and lead a small Implementation team from scratch, creating the structure and guidance they need to scale as partner volume increases. You establish the SOPs, SLAs, and KPIs that define how Nuitée manages demand onboarding, setting the standard for future growth. You act as the single point of connection between the partner, the sales team, and all internal stakeholders who enable their success. This position is critical because Nuitée's rapid growth has made it too costly to leave the gap between signed contracts and live partners unowned. You will focus on reducing the time it takes to move partners from contract to live status while ensuring a consistent and high-quality experience.

Key facts

What you'll do

• Take full ownership of the partner onboarding journey, guiding each partner from signed contract to their tenth booking.
• Design and implement standard operating procedures that create a predictable and repeatable onboarding workflow.
• Establish clear service level agreements that set expectations and track performance across the onboarding process.
• Define and monitor key performance indicators to measure the success and efficiency of demand operations.
• Act as the central coordinator between BDMs, Customer Support, and Finance to resolve blockers and streamline workflows.
• Build and manage a small Implementation team, hiring and developing staff to handle increasing partner volumes.
• Integrate with tools such as HubSpot and JIRA to automate tracking, communication, and task management.
• Analyze and optimize the partner lifecycle to identify inefficiencies and opportunities for improvement.
• Balance the need for speed with the need for quality, ensuring partners are launched quickly without compromising the experience.
• Serve as the main point of contact for partners during onboarding, answering questions and providing updates.
• Maintain detailed documentation of every onboarding stage to ensure consistency and enable team scalability.
• Collaborate with sales leadership to align expectations and ensure accurate forecasting of live partners.
• Identify risks in the onboarding pipeline and implement mitigation strategies to prevent delays.
• Work cross-functionally to ensure finance, support, and commercial teams are synchronized throughout the partner journey.
• Continuously test and refine onboarding processes to support scalable growth and operational excellence.

Requirements

• Proven experience designing, implementing, and managing SOPs, SLAs, and KPIs for a scalable process.
• Demonstrated ability to manage and lead a team, including hiring, coaching, and developing team members.
• Strong familiarity with partner or client onboarding workflows and cross-functional coordination.
• High level of organization and the ability to manage multiple onboarding pipelines simultaneously.
• Comfort with ambiguity and the ability to build processes from scratch in a growing company.
• Experience using HubSpot and JIRA or the ability to quickly learn new tools and systems.
• Excellent communication skills, with the capacity to align stakeholders across different functions.
• A structured and methodical approach to work, ensuring reliability and consistency in operations.
• Travel industry experience is a plus but not required; speed of learning new domains is highly valued.
• Self-driven mindset with a strong sense of ownership and accountability for outcomes.
• Ability to work effectively in a remote or hybrid environment while maintaining collaboration.
• Willingness to work within the constraints of European time zones to support global partners.
• Commitment to maintaining data accuracy and process integrity in all onboarding activities.

Nice to have

• Previous experience in a high-growth startup or scale-up environment.
• Background in travel, hospitality, or API-driven business models.
• Experience building and managing budgets for operational teams.
• Familiarity with travel supplier integrations and connectivity challenges.
• Knowledge of automation tools beyond HubSpot and JIRA that enhance onboarding workflows.

Practical notes

This role is available in Europe with remote or hybrid options based in Barcelona or Palma de Mallorca. The engagement details and specific hours are outlined in the source material, and compensation details are not provided. Travel requirements and visa considerations will be addressed on a case-by-case basis according to company policy.