Technical Integration Lead

About the role

You will lead the technical integration and support function for EMEA enterprise API customers, owning the end-to-end journey from initial implementation through launch and ongoing optimization. You will partner directly with major API customers, working alongside Product and Engineering to resolve complex technical issues and shape the integration experience. You will build the technical integration and support layer for EMEA from the ground up, establishing scalable processes as the customer base grows. You will have a broader seat than most API roles, combining hands-on technical problem-solving with enterprise customer ownership and commercial visibility. You will influence product decisions by translating customer pain points into clear feedback for engineering and product teams. You will help customers move from signed deal to live, scalable integration faster, leveraging Nuitée's modern API platform and developer tooling.

Key facts

What you'll do

Shape the technical integration and support strategy for EMEA enterprise API customers, from initial scoping through to production scale.

Own complex technical integrations end to end, diagnosing issues across APIs, data models, authentication, and network environments.

Work directly with enterprise API customers to understand requirements, clarify use cases, and align implementation plans.

Collaborate closely with Product and Engineering to prioritize fixes, improvements, and new features based on real customer usage.

Diagnose whether customer issues stem from product gaps, integration problems, configuration errors, documentation gaps, or misunderstandings.

Translate technical problems into clear explanations for engineers, product managers, account managers, and customer stakeholders.

Build and refine onboarding and support playbooks to make technical onboarding more repeatable while preserving speed and trust.

Partner with Sales and Customer Success on pre-sales technical discussions, proof-of-concepts, and commercial visibility for integration efforts.

Drive adoption and optimization of Nuitée's API platform, ensuring customers can move from zero to live hotel search and booking efficiently.

Establish best practices and patterns for API integrations that reduce friction and accelerate time to value for enterprise customers.

Gather feedback from repeated customer pain points and turn them into actionable items for Product and Engineering roadmaps.

Support the growth of the technical integration function by defining processes, tooling, and knowledge bases that scale with the team.

Act as a technical escalation path for complex issues, coordinating across internal teams to resolve customer blockers quickly.

Champion the developer experience by improving documentation, debugging tools, and integration guidance for API consumers.

Maintain awareness of market and competitive dynamics in travel API space to inform technical decisions and positioning.

Requirements

You have strong experience with APIs, technical integrations, and modern software products, including RESTful services and API design.

You can own technical relationships with enterprise customers across implementation, launch, and optimization phases.

You have worked closely with customers on technical troubleshooting, onboarding, pre-sales, post-sales, or integration support in a SaaS or platform environment.

You can explain technical problems clearly to engineers, product people, account managers, and customer stakeholders without losing necessary detail.

You know when to troubleshoot deeply, when to push back on scope, when to escalate to engineering, and when to feed insights into product strategy.

You have the ownership and adaptability to build a function while doing the technical work yourself, especially in early-stage environments.

You are comfortable working across time zones and collaborating with distributed teams across London, New York, San Francisco, Palma de Mallorca, and Casablanca.

You have experience working with travel, hospitality, or booking-related data models and understands the complexity of hotel inventory and rates.

Nice to have

Experience working with major booking platforms, global OTAs, or fintech companies that rely on travel APIs.

Familiarity with API gateways, rate limiting, authentication patterns, and observability for high-scale services.

Background in developer relations, technical account management, or platform engineering in a B2B context.

Experience implementing or supporting webhook-driven or event-based integration patterns.

Knowledge of pricing, availability, and inventory management concepts in the travel industry.

Practical notes

This is a remote role based in Europe, or hybrid in Barcelona, Palma, Dublin, or Casablanca.

Work hours must align with overlapping European business hours for collaboration with global teams.

Travel may be required for customer visits, partner meetings, or industry events within Europe and relevant time zones.

Visa support may be considered for candidates relocating to supported office locations.

Applications will be reviewed on a rolling basis until the role is filled.