Senior Product Manager

About the role

This role defines vision and roadmap for observability pipelines within the Pipeline Control team. The position aligns product strategy with broader company objectives and turns ambitious ideas into impactful enterprise solutions.

Product managers decide what a team builds and why. They gather customer feedback, define requirements, and set priorities. Product work spans engineering, design, and business teams and ships products that solve real problems. The role combines research, writing, analysis, and decision making under uncertainty. Product work happens at the intersection of user needs, business goals, and technical feasibility. Most product managers own a roadmap and are judged by the outcomes their teams ship.

Key facts

What you'll do

Roadmaps for observability pipelines are defined and driven to address customer needs and support the company mission to deliver data for better software outcomes.

Requirements

7+ years of experience in the Developer / DevOps / Software industry is brought, including 3+ years as a software engineer or equivalent and 4+ years in product management, with hands-on software development or equivalent background. This foundation supports technical decision-making in observability.

A proven track record of leading complex, highly technical products through the full development lifecycle is demonstrated, ideally within an enterprise or B2B context. This experience manages long timelines and stakeholder expectations.

Deep understanding of client-server architectures (Linux, Windows), cloud-native technologies (Kubernetes, containers, microservices), and modern software development practices is shown. This enables informed trade-offs in system design.

Familiarity with observability concepts such as metrics, logs, traces, instrumentation, data pipelines, OpenTelemetry, and related platforms is drawn on as a strong plus.

Intricate engineering details are distilled into compelling product narratives for diverse engineering and non-technical stakeholders.

A customer-obsessed mindset is maintained, always seeking ways to solve real-world customer challenges and deliver the best possible user experience.

Strong leadership and collaboration skills are exercised, influencing cross-functional teams and aligning multiple stakeholders toward a common vision with clear, measurable outcomes.

Innovation is pursued and uncharted territory is navigated, guiding teams through ambiguous design phases and shaping the future of observability at scale. This explores new solutions for complex problems.

Practical notes

Verify identity and work eligibility as part of the hiring process, complete a criminal background check, and, if relevant, complete export compliance assessment.

New Relic operates a flexible workforce model with fully office-based, fully remote, or hybrid arrangements. Typical interview steps

Product interviews often include a product sense round, an analytical round, and a behavioral round. Candidates may be asked to design a feature, prioritize a backlog, or estimate a metric. Some loops include a case exercise. Strong candidates show structured thinking and customer empathy. Interviewers want to see how you prioritize when everything matters. Walking through your decision criteria out loud is a strong habit in product interviews.

Good to know

Observability focuses on metrics, logs, and traces to understand system behavior.

Platform teams build tools that enable product teams to deliver reliable user experiences.

Distributed systems and cloud-native technologies underpin modern digital services.

OpenTelemetry provides standards for telemetry data collection and instrumentation.

Enterprise products require rigorous design, security, and performance standards to serve large-scale deployments.

Career growth

Product careers usually move from associate to product manager, then to senior, group, or director levels. Some people specialize in growth, platform, or enterprise products. Others move into general management. Success depends on shipped outcomes rather than shipped output. Product careers often reward generalists early and specialists later. Experience shipping measurable outcomes is the strongest signal for promotion.