Director, Product Management

About the role

Director, Product Management: Pricing and Monetization

New Relic is a global collective of innovators shaping the future of observability. We architect an intelligent platform that delivers unparalleled insight into complex systems, enabling companies to thrive in an AI-first world. As we expand our global footprint, we are seeking passionate pioneers to join our mission. If you are ready to help the world's best companies optimize their digital applications, explore a career with us.

Your opportunity is to architect pricing and monetization for New Relic. You will own the strategy that balances revenue goals with customer value. This role demands data rigor, financial discipline, and executive presence to guide portfolio decisions across our AI and observability portfolios.

What you'll do includes designing list prices, discount curves, and price multiples for current and future AI and Compute Capacity Units offerings. You will build comprehensive financial models tracking COGS, revenue forecasts, and gross margin impact to guide sustainable packaging choices. You will create transition frameworks, the "carrots and sticks," to move legacy customers smoothly to new pricing structures. Guarding the effectiveness of the CCU meter is essential to ensure it remains competitive, drives adoption, and expands revenue in observability markets. Analyzing consumption patterns and market signals will allow you to recommend adjustments that align value, adoption, and profitability. You will champion pricing clarity for engineers, executives, and customers to ensure transparent understanding of metering and tiers. Partnering with sales and delivery teams to refine packaging, discount policies, and migration support across key accounts is a core duty. Owning cross-functional influence to align stakeholders on pricing rules, metrics, and rollout plans under fast-growth conditions completes the scope of this role.

This role requires 10+ years of product management experience in SaaS or cloud infrastructure, with 6+ years leading other product managers. You must demonstrate a history of owning consumption-based pricing, monetization strategy, billing infrastructure, or metering at enterprise scale. Clear written and verbal communication skills are required to translate vision for technical teams, leadership, and customer audiences. The ability to balance complex quantitative analysis with user empathy, guided by a data-first mindset in fast-moving contexts, is critical. You must influence cross-functional partners and executives in high-growth, dynamic environments with consistent follow-through.

Nice to have experience with observability platforms, AI workloads, and metered billing models.

Location options include Arlington, Virginia, USA; Charlotte, North Carolina, USA; Chicago, Illinois, USA; Dallas, Texas, USA; Detroit, Michigan, USA; Houston, Texas, USA; Phoenix, Arizona, USA; Portland, Oregon, USA. Engagement is Full-time. Compensation is $222,000-$278,000 USD base.

Please note that visa sponsorship is not available for this position.

Requirements

• Meet the bar
• Bring a minimum of 10 years of cumulative product management experience, with at least 6 years in a people leadership capacity managing other product managers.
• Demonstrate a proven track record of owning consumption-based pricing, monetization strategy, billing infrastructure, or metering initiatives in an enterprise-scale environment.
• Exhibit mastery of clear written and verbal communication, translating complex vision and strategy for technical teams, executive leadership, and customer audiences.
• Show the capacity to balance intricate quantitative analysis with deep user empathy, consistently applying a data-first mindset within fast-paced and ambiguous contexts.
• Consistently influence cross-functional partners and executive stakeholders in high-growth, dynamic environments, ensuring reliable follow-through on commitments and decisions.
• Apply a rigorous analytical lens to financial modeling, pricing experimentation, and metric interpretation to drive defensible product decisions.
• Champion transparency and clarity in pricing logic, enabling engineers and business stakeholders to understand the mechanics of metering and tiered offerings.

Nice to have

• Possess prior experience with observability platforms, AI workloads, and metered billing models.

About the company

New Relic delivers an AI-powered observability platform that unifies metrics, traces, and logs from your full stack. Teams use correlated telemetry to detect patterns, isolate root causes, and speed resolution.

Collaborators work with instrumentation, dashboards, and alerts in a shared environment. They refine queries, tune anomaly detection, and document findings to shorten feedback cycles and improve service reliability.