Senior Services Consultant

About the role

The Senior Services Consultant Opportunity at MYOB represents a pivotal role within a leading business management solution provider whose core purpose centers on helping more businesses in Australia and New Zealand start, survive and succeed. The organization operates under a collective belief that what benefits one business ultimately benefits all business, an ethos that extends to owners, employees, customers, suppliers, and families alike. This specific role exists to equip every person in business with the necessary tools, enabling them to focus on core priorities and accomplish significant objectives without distraction. Joining MYOB in this capacity means you will actively contribute to this collective impact while applying your expertise to help businesses achieve sustainable growth in a dynamic environment. You will play a key part in shaping the future of work and developing alongside the communities MYOB supports, grounded in the principle that the organization is fundamentally in the business of people, defining MYOB as Everyone's Business.

Key facts

What you'll do

Execute the implementation of products within the MYOB Acumatica ecosystem efficiently and to a high standard, ensuring alignment with established methodologies.

Deliver comprehensive training on MYOB platform solutions to diverse audiences, translating complex concepts into actionable learning experiences.

Facilitate organizational change activities and reviews systematically, guiding stakeholders through transitions with clarity and confidence.

Assess, scope, and prioritize resource needs for various engagements, balancing client expectations with operational realities.

Drive customer success proactively by managing the adoption of applications and add-ons, monitoring progress, and optimizing outcomes.

Handle intricate integrations with third-party products, ensuring seamless data flow and system compatibility across the technology landscape.

Architect configuration blueprints that reflect established business rules, translating requirements into robust technical frameworks.

Coordinate partner integrations meticulously, acting as the central liaison to ensure all systems work harmoniously together.

Validate data integrity through rigorous confirmation sessions before go-live, minimizing risk and safeguarding business continuity.

Employ clear communication strategies to drive stakeholder adoption, fostering engagement and understanding at every organizational level.

Map current state processes to future state designs, identifying gaps and opportunities for improvement with analytical precision.

Manage multiple concurrent projects concurrently, demonstrating exceptional organizational skills and the ability to pivot effectively under pressure.

Offer experienced advice to clients, drawing on deep industry knowledge to solve complex business challenges and strategic issues.

Identify potential risks proactively and develop mitigation strategies, ensuring projects remain on track and aligned with client objectives.

Requirements

Candidates must possess several years of relevant experience, demonstrating a consistent track record in demanding professional environments.

A background as an Implementation Consultant or Business Consultant is an essential eligibility criterion, underpinning the technical and advisory nature of this role.

Strong financial knowledge and experience are mandatory requirements, ensuring the capability to navigate complex financial structures and regulations.

Direct client interaction at multiple levels is a prerequisite, requiring comfort and competence in engaging with stakeholders from diverse backgrounds.

Exceptional presentation and interpersonal skills are necessary to convey ideas clearly, build rapport, and influence decision-making processes effectively.

The ability to manage several projects concurrently is non-negotiable, requiring advanced prioritization and time management capabilities.

Functional knowledge of MYOB Acumatica is highly valued, providing a distinct advantage in delivering solutions efficiently and accurately.

Customer locations span Australia and New Zealand, necessitating adaptability to different regional contexts and business practices.

Willingness to travel is mandatory, requiring frequent movement across Australia and New Zealand to support client engagements effectively.

Possess a strong commitment to adhering to documented processes and quality standards in all deliverables.

Demonstrate a proactive approach to problem-solving, leveraging analytical skills to overcome obstacles and drive projects forward.

Show evidence of working collaboratively within cross-functional teams, fostering a spirit of cooperation and shared achievement.

Maintain a high level of integrity and discretion when handling sensitive client information and business challenges.

Embrace a growth mindset, showing willingness to learn continuously and adapt to evolving technologies and methodologies.

Nice to have

Possess experience with Acumatica development tools and frameworks, enhancing the ability to customize and optimize solutions.

Have a proven track record in change management, supporting organizations through complex transformations effectively.

Showcase a portfolio of successful implementations within the MYOB ecosystem or similar business management platforms.

Demonstrate advanced data analysis skills, enabling the extraction of actionable insights from complex datasets.

Exhibit fluency in additional languages, providing broader support for diverse client bases across Australia and New Zealand.

Practical notes

This role involves supporting multiple concurrent projects, requiring a high degree of organizational discipline and attention to detail.

It requires meticulous documentation for all activities, ensuring transparency, traceability, and knowledge retention for future engagements.

You will engage in validating data integrity during confirmation sessions to ensure accuracy and reliability before go-live.

The position involves architecting configuration blueprints that must strictly reflect established business rules and compliance requirements.

Coordinating partner integrations is a critical duty to ensure system compatibility and optimal performance across the technology stack.

Clear communication is identified as a primary driver for stakeholder adoption, making it essential for building trust and alignment.

Travel requirements include frequent visits to customer locations across Australia and New Zealand, demanding flexibility and resilience.

This is a permanent position based in Melbourne, Australia, offering stability and long-term career development within a growing organization.