Senior Commercial Operations Manager

About the role

You will lead the Commercial Operations function for MYOB's Mid-Market business, taking ownership of the end-to-end commercial engine that powers growth and customer outcomes. You will act as a strategic partner to Sales, Customer Success, Business Development and senior leadership, translating complex data into clear, actionable plans that drive performance. This is a role with real visibility and influence, where your analysis and recommendations directly shape how the business operates and scales. You will build and lead a high-performing Commercial Operations team, fostering a culture of accountability, collaboration and continuous improvement. Using strong commercial judgement and a practical, hands-on approach, you will turn ambiguity into clarity and ensure our commercial machinery runs smoothly. From forecasting and pipeline health to territory design and incentive programs, you will define and refine the way our teams plan, perform and win. Ultimately, you will help create the conditions where businesses can thrive, reinforcing the idea that when businesses run smoothly, everybody feels it.

Key facts

What you'll do

• Lead and develop a high-performing Commercial Operations team, setting clear priorities, defining processes, and supporting delivery against strategic business goals.
• Partner with Sales, Customer Success, Business Development and senior leaders to shape, challenge and deliver commercial strategies that support sustainable growth and exceptional customer outcomes.
• Own end-to-end sales and revenue operations activities, including forecasting, pipeline management, quota setting, territory design, incentive programs and performance reporting.
• Build and maintain robust commercial frameworks, ensuring governance, data quality and system integrity across CRM and reporting platforms used by commercial teams.
• Deliver insightful modelling, analysis and recommendations that inform strategic decisions, investment choices and go-to-market initiatives at scale.
• Identify opportunities to automate, simplify and strengthen processes and systems, removing friction and enabling commercial teams to operate at their best.
• Lead cross-functional initiatives and strategic projects, bringing together stakeholders from Sales, Customer Success, Product and Finance to drive strong execution and measurable impact.
• Champion the use of AI and emerging technologies to enhance commercial operations, improve team efficiency and unlock new ways of working.
• Maintain high standards of compliance and control across commercial systems, reporting and data so leaders can make confident, informed decisions.
• Act as the central point for commercial operations excellence, ensuring consistency, transparency and scalability as MYOB grows.
• Collaborate closely with Customer Success to align commercial strategy with retention, expansion and customer health outcomes.
• Support the design and refinement of sales territories and coverage models to optimize coverage, balance workloads and unlock revenue potential.
• Partner with Finance to ensure commercial plans, forecasts and budgets are aligned, credible and actionable across the business.
• Mentor and coach team members, developing capabilities that drive performance, engagement and career growth within Commercial Operations.

Requirements

• Have strong experience leading Commercial Operations, Revenue Operations or Sales Operations functions in a complex, fast-moving business environment.
• Demonstrate a track record of partnering with senior leaders and acting as a trusted commercial advisor who can influence at scale.
• Show strong people leadership skills, with the ability to build, coach, develop and empower high-performing teams over time.
• Bring deep, hands-on experience across forecasting, quota and territory planning, sales performance management, commercial analysis and operational improvement.
• Confidently work with CRM and reporting platforms such as Salesforce, HubSpot, Power BI or similar enterprise tools on a daily basis.
• Have a hands-on, proactive approach, with the ability to navigate ambiguity, drive outcomes and balance strategic thinking with day-to-day execution.
• Have experience in a SaaS, ERP or broader technology business, where commercial operations, subscription metrics and recurring revenue are central.
• Show a strong interest in using AI and emerging technologies to improve commercial operations, team efficiency and decision-making.
• Be highly comfortable managing sensitive information and exercising sound judgment when handling commercial data and stakeholder inputs.
• Communicate clearly, professionally and persuasively, both in writing and verbally, to diverse audiences across the business.
• Collaborate effectively with cross-functional partners, demonstrating respect, empathy and a solutions-oriented mindset.
• Commit to working within the frameworks, policies and controls that protect MYOB and its stakeholders.
• Be available to work from the Sydney office as required to support team collaboration and business needs.
• Be legally authorized to work in Australia without sponsorship requirements for this role.

Nice to have

• Experience working in a regulated or highly compliance-sensitive industry.
• Background in professional services, advisory or consulting within a commercial operations context.
• Familiarity with workflow automation tools, process mining or operational analytics platforms.
• Demonstrated success in building business cases, managing ROI and presenting to executive stakeholders.
• Experience supporting growth through M&A, product launches or significant go-to-market transformations.

Practical notes

• Location is fixed in Sydney, Australia, and requires regular presence in the office to support collaboration, performance reviews and team initiatives.
• This is a permanent, full-time position with standard working hours as defined by MYOB policies.
• Only candidates legally authorized to work in Australia without sponsorship will be considered for this role.