Head of Education Services
Job description
Head of Education Services at MYOB
We are a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.
At MYOB, we believe what is good for one business is good for all business-and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers-even families. That is why we are here: to give every person in business the tools they need to focus on what really matters and do Big Things-whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we are the business of software, we are really in the business of people. And that makes MYOB Everyone's Business.
We are looking for a Head of Education Services to build the learning engine that helps our ERP customers get more value, faster. You will lead a market-leading education and enablement capability for our Mid Market ERP business, turning onboarding, adoption and partner enablement into a real growth lever for customers and for MYOB.
Responsibilities
Own and deliver the strategy for MYOB's Mid Market Education Services capability, from early design through to commercial scale.
Build and lead a high-performing team that can design, deliver and improve education programs at scale.
Lead Education Services as a shared commercial platform across Services, Marketing, Customer Success and Partner go-to-market teams.
Own the revenue plan and shape the learning services model, including pricing, packaging, certification, subscriptions and recurring revenue opportunities.
Build scalable, omnichannel learning experiences across live digital, on-demand, in-product, partner-led and high-touch delivery.
Partner across Product, Customer Success, Sales and Services to lift onboarding, adoption, engagement and retention, using clear performance reporting to keep improving.
Experience
Significant senior leadership experience in customer education, enablement, learning services or training within SaaS ERP technology or enterprise software.
Proven success building and scaling learning functions with measurable impact on product adoption and customer outcomes ideally in an ERP environment.
Experience developing and commercialising education or training offers, including revenue or P&L accountability.
Strong commercial acumen, with the ability to connect learning investment to business outcomes and explain the return on enablement.
Strong cross-functional leadership across Product, Services, Customer Success, Sales and Marketing, with a track record of building high-performing teams through growth or change.
Deep knowledge of adult learning and modern digital learning approaches, plus experience using customer insights and product usage data to drive continuous improvement.
About the role
You define and run learning for MYOB Mid Market ERP, owning strategy from design to scale. You convert onboarding and adoption into measurable growth for customers and our business. Your leadership turns education into a shared commercial engine across teams.
Key facts
What you'll do
Design the end to end vision for scalable learning services in Mid Market ERP.
Architect omnichannel journeys, blending live digital, on demand, in product, partner led, and high touch formats.
Champion partner enablement so go to market teams can sell and deliver learning outcomes confidently. Analyse product usage and customer insights to refine pathways and prove impact on adoption.
Steer pricing, packaging, certification, and subscription models to support recurring revenue.
Orchestrate cross functional collaboration among Product, Customer Success, Sales, and Services.
Champion quality in customer onboarding and adoption through structured learning programs.
Translate commercial objectives into learning strategies that drive retention and growth.
Build a team capable of delivering education at scale with clear performance ownership.
Guide certification and learning offerings to align with customer and partner needs.
Requirements
You must have senior leadership experience in customer education within SaaS ERP environments.
You have built and scaled learning functions that improved product adoption and outcomes.
You can commercialise education offers with revenue or profit responsibility.
You connect learning investment to business results and explain enablement returns.
You lead cross functionally across Product, Services, Customer Success, Sales, and Marketing.
You apply adult learning principles and digital approaches to modern learning challenges.