Principal AI Experience Designer

We are reimagining the next generation of MYOB's experience. This experience sits at the intersection of AI, automation, insight, and human behaviour and value, all focused on keeping our customers in flow and doing what they love most when it comes to running their business. As our Principal AI Experience Designer, you will help us shape how our customers see, feel, and trust AI inside our products. You will help define and execute our AI experience Strategy alongside the other Design Leaders. You will lead the evolution of our UX, UI, and service patterns to build experiences that feel intelligent, human, and beautifully cohesive. You will connect the dots between brand, product, data, and design systems to bring AI to life in ways that are useful, ethical, and distinctly MYOB. You will drive and deliver the customer experience vision while playing a pivotal role in our design leadership group. You will partner closely with Group Design Managers, Research, Product, Engineering, and Brand to define the vision for MYOB's AI-first experience. You will drive strategic, complex design projects that explore new interfaces, agentic workflows, and next-generation UI. You will elevate craft excellence, creative experimentation, and design thinking across teams. You will work to lift the profile of MYOB as an innovation-led organisation in the community. You will coach the wider business in the value and skills required to create exceptional AI-first design experiences for our users.

Location: Australia

Engagement: Permanent

Define the vision for MYOB's AI-first experience and ensure it is delivered consistently across products and customer journeys.

Lead the evolution of UX, UI, and service patterns to build experiences that feel intelligent, human, and beautifully cohesive.

Partner with Group Design Managers, Research, Product, Engineering, and Brand to drive strategic, complex design projects.

Explore new interfaces, agentic workflows, and next-generation UI that keep customers in flow and doing what they love most.

Elevate craft excellence, creative experimentation, and design thinking across design teams.

Connect the dots between brand, product, data, and design systems to bring AI to life in useful and ethical ways.

Coach the wider business in the value and skills required to create exceptional AI-first design experiences for users.

Work to lift the profile of MYOB as an innovation-led organisation in the community.

Define strategy by connecting customer insight, data, and design to clear business outcomes.

Comfort working in ambiguity while simplifying complex workflows and aligning diverse stakeholders.

Use strong storytelling and communication to make the abstract tangible and influence through design.

Develop deep curiosity for AI, agents, automation, and how these forces reshape experience design.

Apply experience with conversational, generative, and adaptive interfaces to practical product contexts.

Guide design systems and component libraries that scale reliably across multiple products and touchpoints.

You must have strong experience in UX/UI/Product Design, with a proven ability to lead cross-functional projects from discovery through delivery.

You must have a proven record designing or leading AI-powered, data-driven, or highly interactive products in production environments.

You must demonstrate strong skills in interaction design, visual design, and prototyping using emerging tools such as Figma, Framer, V0, and Diagram.

You must have wider exploration experience with other AI tools and applications beyond core design platforms.

You must have experience guiding design systems or component libraries that scale across multiple products and experiences.

You must have a proven ability to define strategy by connecting customer insight, data, and design to business outcomes.

You must be comfortable working in ambiguity, simplifying complex workflows, and aligning diverse stakeholders toward a shared vision.

You must be a strong storyteller and communicator, capable of making abstract concepts tangible and influencing through design.

Demonstrated curiosity for AI, agents, automation, and how they reshape the practice of experience design.

Hands-on experience with conversational, generative, or adaptive interfaces in shipped products or prototypes.

This role is based in Sydney, Australia.

The engagement is permanent.

Candidates must be eligible to work in Australia without sponsorship.