Head of Strategic Accounts, Iron

About the role

Iron by MoonPay is for builders with something to prove. This isn't a "work on cool crypto stuff" company. It is a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. You will thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together. The bar is high. The pace is real. We're building the rails that businesses run real money on, for humans and agents.

As Head of Strategic Accounts at Iron, you will own and lead the post-sale commercial relationship with our most important enterprise customers. This is a leadership role: you will set the strategy for how Iron retains, deepens, and grows its strategic book, build and lead the team that delivers it, and act as the senior executive partner to the founders, C-suite, and product leaders building on Iron's financial infrastructure. You will be accountable for net revenue retention and expansion across the strategic portfolio, and for translating direct customer engagement into influence over Iron's product, commercial, and platform direction. You will operate as the senior voice of the customer inside the business and a senior representative of Iron to the market. Reporting into commercial leadership, you will sit at the intersection of customer strategy and company strategy - shaping not just how individual accounts grow, but how Iron builds the account management function as it scales.

Key facts

What you'll do

Define and run Iron's strategic account management model - operating cadence, playbooks, segmentation, and success metrics - from the ground up.

Carry the number for net revenue retention and expansion across the strategic book, with clear accountability for the commercial trajectory of the portfolio.

Own the most senior relationships across our strategic customers, from founders and C-suite to product and operations leadership.

Be the senior conduit between strategic customers and Iron's Product, Engineering, and Leadership teams, shaping roadmap and commercial strategy with first-hand market signal.

Set strategy: Define and execute the strategic account management strategy across Iron's most important enterprise customers, aligned to company revenue and product goals.

Own executive relationships: Serve as the senior partner to founders, executives, product leaders, and operations teams, building trusted, board-visible relationships.

Drive retention and expansion: Take ownership of net revenue retention, expansion, wallet share, and transaction volume across the portfolio through proactive, commercially-led account management.

Lead commercial discussions: Lead and oversee complex commercial negotiations, contract renewals, pricing conversations, and expansion deals across strategic accounts.

Run executive business reviews: Lead senior business reviews with customers, providing strategic guidance and surfacing opportunities for deeper collaboration and co-development.

Synthesise customer needs, market dynamics, and competitive insight into actionable direction for Product, Engineering, and Leadership; influence the roadmap with evidence from the field.

Partner with Product and Engineering to validate new features, test concepts, and lead customer-driven and co-development initiatives with strategic partners.

Establish how Iron monitors account health, engagement, and adoption trends; design retention and engagement programmes that pre-empt churn risk and unlock growth.

Develop a deep view of the competitive landscape - where rivals win, lose, and position against Iron - and feed it back into product strategy, positioning, and commercial execution.

Work cross-functionally with Sales, Product, Engineering, and Customer Success to deliver cohesive, customer-obsessed solutions and ensure commercial commitments are met.

Requirements

The role requires a proven operator with experience owning strategic enterprise accounts in a high-growth B2B environment. You must have a track record of managing and growing a book of business, demonstrating strong net revenue retention and expansion outcomes. Experience building and leading a team is essential, as you will be responsible for shaping the account management function as Iron scales. You should be comfortable operating in a fast-paced, ambiguous environment where strategy and execution are continuously tested and refined. Strong judgment, board-level presence, and the ability to influence C-suite stakeholders are non-negotiable. You must be fluent in English, both written and verbal, with the capacity to communicate clearly and persuasively at the highest levels. A bias for action, ownership of outcomes, and a relentless focus on revenue and customer success are essential. You should thrive when given autonomy and expected to deliver against ambitious targets in a mission-critical role.

Practical notes

AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters. You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together. MoonPay ranked #2 in Crypto Services on Fortune's inaugural Crypto 100, made Forbes' America's Best Startup Employers 2026 (Top 25 in Finance), and landed on The Sunday Times Best Places to Work two years running.