Technical Success Analyst

About the role

Marqeta is a payments technology company headquartered in San Francisco that provides a modern card issuing platform used by businesses around the world. The Technical Success Analyst will play a central role in supporting clients as they integrate and adopt Marqeta's card issuing solutions across their operations. This position involves working closely with engineering teams, product groups, and external stakeholders to ensure smooth technical onboarding and sustained product success over the full client lifecycle. The analyst serves as a trusted bridge between client technical teams and internal product and engineering groups, translating business needs into actionable technical guidance.

Key facts

What you'll do

• Guide client technical teams through the end-to-end integration of Marqeta card issuing APIs and core platform features.
• Troubleshoot and resolve technical issues that arise during client onboarding, testing phases, and ongoing production usage.
• Document detailed technical workflows, integration steps, and client-specific configurations for both internal reference and client sharing.
• Collaborate with product and engineering teams to communicate client feedback, feature requests, and observed usage patterns.
• Monitor client implementation milestones and proactively flag risks, blockers, or delays to the appropriate internal teams.
• Conduct live training sessions and create comprehensive educational materials to help clients use the platform effectively.
• Analyze client usage patterns and identify actionable opportunities to improve their overall experience with the product.
• Coordinate with account managers and sales teams to ensure client expectations align with technical delivery timelines.
• Maintain up-to-date knowledge of Marqeta platform updates, new feature releases, and any deprecated functionality.
• Participate in post-implementation reviews to capture lessons learned and continuously improve future onboarding processes.
• Provide Tier two technical support escalation for complex issues that require deeper platform expertise.
• Work with QA and compliance teams to ensure client integrations meet all relevant regulatory standards.

Requirements

• Bachelor degree in computer science, software engineering, or a related technical discipline from an accredited institution.
• Experience working in a technical customer-facing or client success capacity within a SaaS, payments, or fintech environment.
• Demonstrated familiarity with RESTful APIs, JSON data formats, and basic HTTP request methods such as GET and POST.
• Strong written and verbal communication skills for interacting effectively with both technical and non-technical audiences.
• Proven ability to manage multiple client accounts simultaneously and prioritize tasks in a fast-paced, deadline-driven setting.
• Comfort with learning new software platforms quickly and translating complex technical concepts for diverse stakeholder groups.
• Experience with project tracking tools and maintaining organized, up-to-date documentation of active client engagements.
• Willingness to travel occasionally for on-site client meetings, company offsites, or regional team events.
• Proficiency with version control systems such as Git and experience working in a collaborative development environment.
• Demonstrated problem-solving skills and a methodical approach to diagnosing and resolving technical issues independently.

Nice to have

• Prior experience in the payments or financial technology sector, particularly with card issuing or transaction processing platforms.
• Knowledge of card network rules and regulations such as Visa or Mastercard guidelines and compliance requirements.
• Familiarity with cloud infrastructure platforms like AWS or Azure for hosting, deployment, and environment management.
• Exposure to agile development methodologies and sprint-based workflows in a cross-functional product team setting.
• Understanding of data privacy regulations and compliance frameworks relevant to financial services and payment processing.

Skills & tools

• API integration and debugging for payment and financial technology platforms.
• RESTful API design principles and HTTP protocol handling and troubleshooting.
• JSON and XML data format parsing, transformation, and validation techniques.
• Technical documentation creation and knowledge base management for internal and external audiences.
• Client relationship management and support ticketing platforms for tracking engagement progress.
• Project tracking tools and agile workflow systems for managing multiple concurrent client projects.
• SQL and basic database query writing for analyzing client data and usage logs.

Practical notes

• This role is based in Marqeta London office and requires on-site presence during standard business hours each weekday.
• The position reports directly to the Technical Success team lead within the EMEA region and collaborates with global teams.
• Candidates should expect a structured onboarding period covering Marqeta platform architecture, client engagement processes, and internal tooling.
• The hiring process includes a technical screening, a practical case study exercise, and a final interview with the hiring manager.
• Marqeta offers a collaborative and inclusive work environment with opportunities for professional development and career growth.