Senior Manager, IT Product Management

About the role

We are seeking a seasoned Senior Manager to lead two critical and complementary functions within Business Technology: IT Product Management and IT Software Asset Management. This is a high-impact leadership role responsible for bridging the gap between Business Technology (BT) capabilities and business needs - ensuring internal technology systems are managed with product rigor and adopted effectively across the organization. You will directly manage a team of Business Technology Product Managers and Asset Management Lead/Specialists, bringing structure, strategic alignment, and operational excellence to both disciplines. This role reports to the Head of Business Technology. You will define and maintain the product vision, strategy, and prioritized roadmap for internal business applications and enterprise systems. You will partner with business owners to understand functional requirements, pain points, and technology investment priorities. You will act as the business owner proxy for internal BT systems, managing backlogs of features, defects, and enhancements. You will define and track product metrics in partnership with relevant stakeholders and conduct ongoing analysis to measure performance, usage, and business value realization of deployed systems. You will design and lead the Plan and Commit process with business stakeholders for all BT technology requests. You will define criteria for prioritizing BT projects and enhancements based on strategic alignment, risk reduction, ROI, and operational impact. You will publish and maintain a visible backlog providing stakeholders transparency into queue status, estimated effort, and delivery timelines. You will forecast and allocate BT resources across the prioritized portfolio of projects and operational enhancements. You will partner with BT Strategy & Operations to establish product governance mechanisms including Steering Committees.

Key facts

What you'll do

Define and maintain the product vision, strategy, and prioritized roadmap for internal business applications (e.g., ERP, CRM, HRIS) and enterprise systems.

Partner with business owners to understand functional requirements, pain points, and technology investment priorities.

Act as the business owner proxy for internal BT systems - managing backlogs of features, defects, and enhancements.

Define and track product metrics in partnership with relevant stakeholders and conduct ongoing analysis to measure performance, usage, and business value realization of deployed systems.

Design and lead the Plan and Commit process with business stakeholders for all BT technology requests.

Define criteria for prioritizing BT projects and enhancements based on strategic alignment, risk reduction, ROI, and operational impact.

Publish and maintain a visible backlog providing stakeholders transparency into queue status, estimated effort, and delivery timelines.

Forecast and allocate BT resources (personnel, budget) across the prioritized portfolio of projects and operational enhancements.

Partner with BT Strategy & Operations to establish product governance mechanisms including Steering Committees.

Own end-to-end management of key business technology products, translating business needs into executable product plans and delivery milestones.

Champion cross-functional collaboration between Business Technology, Finance, Risk, and Operations to ensure coherent implementation of solutions.

Evaluate emerging technologies and propose enhancements or retirements to optimize the enterprise application landscape.

Oversee software asset management practices, ensuring compliance, cost optimization, and effective use of licenses across the organization.

Serve as a thought leader within BT and the broader enterprise, promoting product thinking and data-driven decision making.

Requirements

Must currently be authorized to work in the United States and require no work authorization sponsorship by the company for this position.

Must have at least eight years of relevant experience in product management, business analysis, or a related discipline.

Must have at least eight years of experience specifically managing software assets, IT services, or technology portfolios.

Must possess a demonstrated understanding of enterprise technology landscapes including ERP, CRM, and HRIS systems.

Must have a proven track record of defining product strategy, managing roadmaps, and aligning stakeholders.

Must have experience translating business requirements into clear product backlogs and managing delivery against them.

Must have experience establishing and operating product governance models with executive sponsorship.

Must have strong analytical skills and comfort working with data to derive insights and support decision making.

Must have excellent written and verbal communication skills to effectively influence at all levels of the organization.

Must demonstrate the ability to manage multiple priorities in a fast-paced, dynamic environment.

Must have a history of driving initiatives from conception through execution and realizing measurable business outcomes.

Must be comfortable working independently with a high degree of ownership and accountability.

Must be able to represent Business Technology in cross-functional forums and serve as a primary point of contact for key stakeholders.

Must adhere to company policies and professional standards in all interactions and deliverables.

Practical notes

This position is both for an existing and non-existing vacancy.

We work Flexible First. This role can be performed remotely in the United States, only in one of our National locations. You can review them here https://www.marqeta.com/company/salaryzones.