Bilingual Dealership Success Associate

About the role

Fuel your career with innovation and opportunity! We are seeking a Bilingual Dealership Success Associate in Dallas, TX to join our growing inside sales team. In this capacity, you will help expand our market reach and build trusted partnerships with dealerships while collaborating with Account Managers across the region. This is a daily office-based position located in our Dallas, TX office. You will spearhead initiatives in education, prospecting, and dealer support. As a vital member of our team, you will enhance brand visibility and foster prosperity across our inclusive dealership community. Fluency in English and another language, such as Spanish or Portuguese, is crucial for effectively connecting with our multicultural clientele. We encourage you to bring your passion for auto finance, your drive to succeed, and your commitment to delivering exceptional results. You will manage the complete journey for partner dealers, guiding intake, building solutions, reviewing outcomes, shipping value, and strengthening alliances. This role owns daily outreach and coordination inside Los Angeles, handling language needs and finance topics for diverse clients. You will work alongside regional managers to align activities, clarify expectations, and keep every engagement moving forward.

Key facts regarding this position are as follows. The location for this role is Los Angeles, CA. The engagement type is Full-Time and office-based. The compensation is $64,000.00 USD annually for 2025.

What you'll do

• Execute intake coordination procedures to organize and process dealer information efficiently, ensuring all documentation is prepared for early stage processing.
• Architect and deploy outreach sequences designed to introduce finance options to new partners, tailoring messaging to maximize engagement and response rates.
• Revise communication deliverables to reflect language preferences across Spanish and Portuguese speaking audiences, ensuring clarity and cultural relevance in all materials.
• Analyze performance indicators and adjust operational plans so dealer targets remain realistic, trackable, and aligned with strategic objectives.
• Ship support resources and procedural guides that help partners implement new finance procedures without major disruption to their existing workflows.
• Forge formal agreements with regional managers to clarify roles, expectations, and shared objectives, creating a solid foundation for collaboration.
• Maintain comprehensive documentation for every dealer interaction to support internal audits and identify opportunities for future process improvements.
• Guard brand reputation by ensuring every call, email, and message meets high standards of clarity, professionalism, and accuracy.
• Coordinate daily outreach and scheduling activities to align with dealer availability, optimizing the use of time for both internal and external stakeholders.
• Translate complex finance topics into accessible language for partners, bridging gaps in understanding and promoting informed decision making.
• Monitor market dynamics and competitor activities to identify opportunities for expanding our dealership network and service offerings.
• Facilitate cross functional collaboration between sales, operations, and compliance teams to resolve issues swiftly and maintain service levels.
• Lead training sessions for new dealers, equipping them with the knowledge and tools required to succeed within our finance programs.
• Implement feedback loops with dealership partners to gather insights, measure satisfaction, and drive continuous improvement initiatives.
• Track key performance metrics on a weekly basis and present findings to leadership to inform strategic adjustments and resource allocation.
• Support the development of promotional materials that highlight the benefits of our financing solutions to prospective dealer partners.
• Ensure compliance with all regulatory requirements and internal policies during every interaction with dealership clients.
• Act as the primary point of contact for dealer inquiries, providing timely and accurate responses to maintain strong working relationships.

Requirements

• Must possess three to five years of professional experience in sales or related client services roles, demonstrating a proven track record of achievement.
• Residence in Los Angeles is strictly required to ensure reliable presence in the office during standard business hours.
• Availability to operate reliably during standard business hours is mandatory for consistent team collaboration and partner support.
• Fluency in English is mandatory to perform core job functions, including communication, documentation, and analysis.
• You must also utilize Spanish or Portuguese in professional settings to engage effectively with multicultural clientele and partners.
• An understanding of dealership finance functions is necessary to explain complex topics to partners and address their specific needs accurately.
• Consistent attendance is a non negotiable requirement to maintain operational continuity and meet team commitments.
• Timely follow-up on all assigned tasks is required to uphold service standards and satisfy partner expectations.
• You must adhere to all company policies and procedures to ensure alignment with organizational goals and ethical standards.
• The ability to manage multiple priorities simultaneously while maintaining attention to detail and accuracy in all outputs.
• Strong written and verbal communication skills are essential for building trust and conveying information clearly to diverse audiences.
• A proactive mindset is required to identify obstacles, propose solutions, and drive initiatives forward without constant supervision.
• Experience working with dealership networks or automotive related industries is strongly preferred to accelerate onboarding and effectiveness.
• Proficiency in standard office software and communication platforms is necessary to perform routine tasks and reporting duties.
• Willingness to participate in ongoing learning and development opportunities to enhance skills and adapt to evolving program requirements.

Nice to have

• No specific Nice to have qualifications or skills and tools have been identified in the source material. All candidates should prior to submission.

Practical notes

• Hours are aligned with standard business hours to ensure seamless coordination with regional teams and dealer partners.
• This is an office based role located in Los Angeles, requiring regular presence at the designated workspace.
• Candidates must meet all eligibility requirements prior to submission to ensure a smooth application process.