Reactive Scheduler

About the role

Bamboohr is seeking a dedicated and detail-oriented Reactive Scheduler to join our dynamic team in Worthing, West Sussex. In this full-time position, you will play a crucial role in managing and coordinating our scheduling operations, ensuring that our resources are utilized efficiently to meet client needs. This role requires a proactive approach to problem-solving and excellent communication skills, as you will be the point of contact for various stakeholders. If you are looking to contribute to a fast-paced environment and help streamline operations, this could be the perfect opportunity for you.

Key facts

What you'll do

• Coordinate and manage the scheduling of reactive work orders, ensuring timely responses to client requests and emergencies.
• Collaborate with field teams to allocate resources effectively, optimizing workforce deployment based on availability and skill set.
• Monitor ongoing projects and adjust schedules as necessary to accommodate changes in priorities or unexpected challenges.
• Maintain accurate records of scheduling activities, including updates to work orders and resource allocations, to ensure transparency and accountability.
• Communicate with clients and stakeholders to provide updates on scheduling changes and address any concerns or inquiries.
• Analyze scheduling data to identify trends and areas for improvement, contributing to the development of more efficient scheduling processes.
• Assist in training new team members on scheduling protocols and software tools, fostering a collaborative team environment.
• Utilize scheduling software and tools to streamline operations, ensuring that all team members have access to real-time information regarding their assignments.
• Prepare reports on scheduling performance metrics, presenting findings to management to support decision-making.
• Participate in regular team meetings to discuss scheduling challenges and brainstorm solutions with colleagues.
• Ensure compliance with company policies and industry regulations in all scheduling activities.
• Act as a liaison between different departments to facilitate communication and enhance overall operational efficiency.

Requirements

• Proven experience in a scheduling or coordination role, preferably within a service-oriented industry.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent verbal and written communication skills, with a focus on customer service and stakeholder engagement.
• Proficiency in scheduling software and tools; familiarity with Microsoft Office Suite is essential.
• Ability to analyze data and generate reports to inform scheduling decisions.
• A proactive approach to problem-solving, with the capacity to think critically and adapt to changing circumstances.
• Strong attention to detail, ensuring accuracy in all scheduling activities.
• Ability to work collaboratively within a team, as well as independently when required.
• A valid driver's license may be required, depending on the specific duties of the role.

Nice to have

• Experience in the utilities or construction industry would be advantageous.
• Familiarity with project management principles and practices.
• Knowledge of health and safety regulations relevant to scheduling and resource management.
• Previous experience with customer relationship management (CRM) systems.
• Additional certifications in scheduling or project management are a plus.

Skills & tools

• Scheduling software (specific tools may vary, but familiarity with industry-standard applications is preferred)
• Microsoft Office Suite (Excel, Word, Outlook)
• Data analysis and reporting tools
• Communication platforms (e.g., email, messaging apps)

Practical notes

• This position is based in Worthing, West Sussex, and may require occasional travel to various job sites.
• The work schedule may include flexibility to accommodate urgent requests and changing priorities.
• Candidates must be eligible to work in the UK; visa sponsorship is available for the right applicant.
• Bamboohr is committed to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds.

If you are passionate about scheduling and resource management and are looking to join a forward-thinking company, we encourage you to apply for the Reactive Scheduler position at Bamboohr. Your expertise will contribute to our mission of delivering exceptional service to our clients while enhancing operational efficiency.