Out of Hours Regional Team Manager

About the role

As the Out of Hours Regional Team Manager at Lanes Group, you will play a pivotal role in overseeing operations during non-standard hours. This position requires a proactive leader who can manage a diverse team, ensuring that our services are delivered efficiently and effectively even outside regular business hours. You will be responsible for coordinating emergency responses, managing resources, and maintaining high standards of service delivery across various regions. This role is essential in upholding Lanes Group's commitment to excellence in infrastructure services.

Key facts

What you'll do

• Lead and supervise a team of professionals during out-of-hours shifts, ensuring optimal performance and adherence to company policies.
• Develop and implement operational strategies that enhance service delivery and improve response times for emergency incidents.
• Coordinate with various departments to ensure seamless communication and resource allocation during out-of-hours operations.
• Monitor and analyze key performance indicators (KPIs) to assess team performance and identify areas for improvement.
• Provide training and support to team members, fostering a culture of continuous learning and development.
• Act as the primary point of contact for escalated issues, resolving conflicts and ensuring customer satisfaction.
• Collaborate with senior management to develop long-term strategies for out-of-hours operations, aligning with the company's overall objectives.
• Ensure compliance with health and safety regulations, promoting a safe working environment for all team members.
• Prepare and present reports on operational performance, highlighting successes and areas needing attention.
• Manage budgets and resources effectively, ensuring cost-efficiency in all out-of-hours operations.
• Foster strong relationships with external stakeholders, including clients and emergency services, to enhance service delivery.
• Stay updated with industry trends and best practices to ensure Lanes Group remains a leader in the sector.

Requirements

• Proven experience in a managerial role, preferably within the infrastructure or utilities sector.
• Strong leadership skills with a track record of managing diverse teams effectively.
• Excellent communication and interpersonal abilities, capable of building rapport with team members and stakeholders.
• Demonstrated ability to work under pressure and make quick decisions in emergency situations.
• Familiarity with operational management principles and performance metrics.
• Knowledge of health and safety regulations relevant to the industry.
• Proficient in using management software and tools to track performance and resources.
• A valid driver's license and the ability to travel as required.
• Flexibility to work irregular hours, including nights and weekends, as needed.

Nice to have

• Experience in emergency response management or crisis management.
• Relevant certifications in leadership or operational management.
• Familiarity with the latest technologies and tools used in infrastructure management.
• Previous experience in a customer-facing role, enhancing service delivery skills.
• Knowledge of environmental regulations and sustainability practices in the industry.

Skills & tools

• Strong analytical skills for performance assessment and improvement initiatives.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint, for reporting and presentations.
• Familiarity with project management software to oversee operations effectively.
• Excellent problem-solving skills, with the ability to think critically and strategically.
• Strong organizational skills, capable of managing multiple priorities simultaneously.

Practical notes

• This position is based in Slough, Berkshire, and may require travel to various operational sites.
• The salary for this role is competitive and commensurate with experience.
• Lanes Group is committed to providing equal employment opportunities and encourages applications from diverse backgrounds.
• Candidates must be eligible to work in the UK and may need to undergo background checks as part of the hiring process.
• For more information and to apply, please visit our careers page at [Lanes Group Careers](https://lanesgroup.bamboohr.com/careers/3082).

Join Lanes Group as the Out of Hours Regional Team Manager and contribute to our mission of delivering exceptional infrastructure services. Your leadership will be instrumental in ensuring that we maintain our high standards, even during the most challenging times. We look forward to your application!