Product Manager - Platform

About the role

You define and drive the long-term platform strategy for policy administration, billing, and payment systems at Kin, translating business goals into a clear, sequenced roadmap that balances innovation with stability. You serve as the platform's primary product voice with engineering, architecture, and senior leadership, aligning stakeholders on priorities and trade-offs with clarity and confidence in high-stakes situations. You lead discovery on complex, ambiguous platform problems, ensuring the right problem is solved before writing code, and you ground every decision in data, user research, and measurable business impact for both internal and external customers. You own the platform's API strategy, designing reliable, well-documented, and versioned interfaces that let the business move fast without breaking things or exposing sensitive data. You drive solutions from early prototype through full production rollout in close partnership with data, design, and engineering, maintaining rigorous quality and accountability at every stage. You write crisp, comprehensive product specs and user stories that give engineering teams the context and clarity they need to build with confidence and speed. You define, own, and evangelize platform success metrics, using data to drive continuous improvement and clearly communicating impact across the business to secure buy-in and trust. You mentor and elevate other product managers on the team, modeling rigor, intellectual curiosity, and collaborative leadership to raise the standard of product excellence across the organization. You manage key vendor relationships, particularly across payment processors and third-party policy administration systems, ensuring contracts and integrations serve Kin's long-term platform goals and risk posture.

Key facts

What you'll do

Define and own the multi-year platform strategy for policy administration, billing, and payments, ensuring alignment with business objectives and regulatory constraints while sequencing work for sustainable delivery.

Serve as the primary product authority for the platform, communicating vision and priorities to engineering, architecture, and senior leadership to maintain alignment and informed decision-making.

Lead end-to-end discovery on complex platform problems, framing the right challenges, validating assumptions, and ensuring solutions are grounded in data, user research, and business outcomes.

Own and evolve the platform's API strategy and standards, creating versioned, reliable, and well-documented interfaces that support internal and external consumers without compromising performance or security.

Partner closely with data, design, and engineering to prototype, test, and scale solutions, guiding work from initial concept through production deployment and ongoing optimization.

Write clear, comprehensive product specifications and user stories that give engineering the context, acceptance criteria, and rationale needed to execute with high quality and minimal ambiguity.

Establish and monitor platform-level success metrics, using analytics and stakeholder feedback to drive continuous improvement and demonstrate tangible impact to the business.

Mentor and develop other product managers on the team, fostering a culture of rigor, curiosity, collaboration, and shared ownership of product outcomes and standards.

Manage critical vendor relationships for payment processors and policy administration systems, ensuring contracts, integrations, and roadmaps support long-term platform objectives and risk management.

Champion platform thinking across the organization, enabling teams to move quickly by providing stable, well-understood foundations and reducing duplicated effort or inconsistent experiences.

Ensure platform decisions account for regulatory, compliance, and data privacy requirements, translating complex rules into practical product and technical guidance for the team.

Balance urgent operational needs with strategic platform investments, making trade-offs that protect system integrity while enabling the business to scale and innovate.

Act as the central point of accountability for the platform's reliability, scalability, and evolution, ensuring stakeholders have the information they need to prioritize and execute confidently.

Represent the platform in cross-functional discussions, aligning stakeholders around shared outcomes and building consensus where interests intersect.

Requirements

7+ years of experience in product management, with a track record of owning complex platforms and distributed systems in production environments.

Strong background in software development processes, API design and governance, and familiarity with financial services or insurance domain constraints and regulations.

Experience leading discovery and defining product strategy for ambiguous, high-impact problems where data is limited and stakeholder alignment is challenging.

Proven ability to write clear product specifications and user stories that enable engineering teams to deliver with speed, quality, and minimal rework.

Comfortable making decisions in environments with ambiguity and competing priorities, while maintaining clarity on priorities, trade-offs, and communication to stakeholders.

Experience managing vendor and third-party integrations, including contract oversight and ensuring technical and commercial alignment with platform goals.

Strong collaboration skills to work effectively with engineering, data, design, and leadership, influencing through clarity of thought, empathy, and structured problem-solving.

A commitment to mentoring and elevating other product managers, contributing to a culture of learning, documentation, and continuous improvement.

Nice to have

Preferred experience with policy administration, billing, and payment systems, and a deep understanding of API-first architectures and legacy modernization efforts.

Familiarity with insurance regulations and compliance considerations in multiple U.S. state jurisdictions, as well as experience working across a distributed, remote-first organization.

Practical notes

Work is fully remote.

Travel is not required.

No visa sponsorship is mentioned.

Application deadlines are not specified.