Renewal Specialist

About the role

The Renewal Specialist serves as the execution engine of Keyloop's Renewals Desk, owning a hands-on portfolio of customer renewals across defined segments with the core mission of ensuring contracts are renewed on time, at the right value, and with minimal churn. This role operates within the established frameworks and playbooks set by the Senior Manager, Renewals & Retention, requiring the hire to be the primary point of contact for all renewal activity while managing timelines, progressing negotiations, identifying risk, and executing save plays where necessary. The position is fundamentally about delivering strategy consistently, professionally, and at pace rather than building the strategy itself. The hire will leverage cutting-edge technology to link client systems and departments, supporting Keyloop's mission to empower car dealers and manufacturers in their digital transformation. Success in this role directly impacts client retention, profitability, and the overall customer experience by using data to increase efficiency and maintain amazing experiences. The Renewal Specialist must thrive in a fast-paced environment where timely execution and proactive communication are paramount to closing deals and securing long-term partnerships. This role is critical to shaping the future of the industry by ensuring the platform continues to provide value that makes selling and buying cars better for all stakeholders.

Key facts

What you'll do

Conduct proactive outreach to identify and mitigate churn risk across a specific book of business before renewal dates.

Own the end-to-end renewal process for assigned accounts, tracking timelines and ensuring all contractual and commercial terms are progressed efficiently.

Execute save plays and negotiation tactics in collaboration with internal stakeholders to preserve revenue and secure favorable terms.

Serve as the central liaison between Keyloop and client stakeholders, driving engagement and maintaining clear, professional communication throughout the renewal cycle.

Analyze portfolio performance using data to identify trends, risks, and opportunities for retention and growth.

Progress commercial discussions by reviewing market conditions, usage metrics, and client feedback to justify value and pricing.

Coordinate cross-functional support from sales, delivery, and technical teams to resolve blockers and ensure seamless renewal execution.

Maintain detailed records of all interactions, decisions, and outcomes to support forecasting and strategic decision-making.

Identify expansion opportunities within existing accounts by uncovering new use cases for Keyloop's technology platform.

Champion the renewal playbook methodology to ensure consistency, scalability, and adherence to best practices across the portfolio.

Monitor competitor activity and market dynamics to inform negotiation strategies and protect Keyloop's market position.

Drive adoption of platform features and updates with clients to maximize value realization and long-term stickiness.

Escalate complex issues promptly to senior leadership when necessary, ensuring risks are managed and resolutions are timely.

Collaborate with marketing and product teams to provide feedback from the field that can influence future roadmap and messaging.

Requirements

You possess a Bachelor's degree or equivalent practical experience, demonstrating a solid educational foundation or equivalent professional background.

You have at least 2 years of experience in a customer-facing role, ideally within sales, account management, or renewals in the technology or automotive sectors.

You bring a minimum of 2 years of experience specifically in a B2B SaaS or subscription-based environment, understanding the nuances of recurring revenue and stakeholder management.

You are proficient in using CRM systems and data tools to track activities, forecast outcomes, and derive actionable insights.

You have a proven track record of managing multiple priorities in a fast-paced environment while maintaining attention to detail and high standards.

You communicate clearly and professionally, both in writing and verbally, adapting your style to suit different audiences and cultural contexts.

You are comfortable working autonomously and as part of a structured team, taking ownership of your work while aligning with company processes and goals.

You hold a valid driver's license and are willing and able to travel domestically within the Czech Republic and potentially to neighboring regions as required by business needs.

You are legally authorized to work in the Czech Republic without requiring sponsorship, ensuring compliance with local employment regulations.

Nice to have

Experience in the automotive retail or mobility industry is preferred, providing context for Keyloop's client ecosystem and solution set.

Familiarity with dealership management systems and the challenges faced by car dealers will accelerate your contribution to the team.

Understanding of subscription-based business models and key retention metrics such as Net Revenue Retention (NRR) and Customer Lifetime Value (CLV).

Experience with negotiation frameworks or SaaS renewals processes is advantageous, supporting more effective save plays and commercial discussions.

Practical notes

This role is based in Prague, Czech Republic, and requires domestic travel within the country as well as potential travel to neighboring regions.

You must hold a valid driver's license and be willing to travel in accordance with business requirements.

Employment is contingent upon eligibility to work in the Czech Republic without sponsorship.

The position operates within standard business hours, with flexibility to manage after-hours communication when managing critical renewals or coordinating across time zones.