Head of Shared Service Centre

About the role

Head of Shared Service Centre

Keyloop seeks an enterprise leader to own the global engine for transactional finance. This Head of Shared Service Centre is responsible for end to end governance, operational performance, and driving transformation across all transactional finance activities. The role creates a unified structure that removes blockers and ensures consistent execution. Clients receive reliable and transparent support as a direct result of this leadership. You will translate enterprise goals into clear standards that every team follows in every country.

This position is based in Prague. The engagement is an employee role with an annual compensation of 70 000 EUR.

Core Responsibilities

You will design intake standards that define how requests enter the system and how teams prioritize them. Clear intake rules ensure requests are handled efficiently and correctly.

You will establish build routines that coordinate technology and data. These routines ensure solutions align with finance policies and dealer requirements. This coordination is vital for smooth implementation.

You will drive review practices that monitor quality, risk, and compliance. Decisions are guided by clear metrics and structured feedback. Continuous monitoring helps identify issues before they escalate.

You will orchestrate ship activities that move approved initiatives into production. This includes managing risk and user training to ensure smooth adoption. Careful oversight protects the integrity of the deployment.

You will forge partner alliances with technology vendors and internal units. These alliances align roadmaps and remove integration hurdles. Strong partnerships accelerate project delivery and clarity.

You will maintain policy documentation that captures rules, exceptions, and approvals. This documentation supports audits and ensures transparency. Accurate records are essential for regulatory compliance.

You will champion data integrity by defining collection methods, validation steps, and reporting standards for finance operations. Reliable data drives better decisions and outcomes.

You will cultivate a learning culture where teams share insights and refine processes. This focus on improvement enhances service delivery over time. The team collaborates to solve problems and share best practices.

You will guard system security by enforcing access rules and monitoring activity logs. Swift response to incidents protects company and client data. Security is a non negotiable priority.

You will charter process ownership across regions. You will adapt workflows to local rules while preserving group wide consistency. This balance allows for local needs and global standards.

Requirements

You bring three to five years of experience managing shared services in finance or related functions. This background provides the necessary foundation for the role.

You have handled transactional finance activities and understand the associated risks and controls. This knowledge ensures that policies are both effective and safe.

You can operate in matrixed settings and influence teams without direct authority. Collaboration is key to success in this position.

You communicate clearly in both Czech and English, both verbally and in writing. Language skills ensure alignment across teams and regions.

You are comfortable using spreadsheets, databases, and workflow tools to manage information. Technical literacy supports efficient operations and reporting.

Nice to Have

Experience in a multinational setting where policies must fit multiple countries is valuable. This experience helps navigate complex regulatory environments.

Skills and Tools

Core skills include transactional finance, shared service models, policy documentation, data management, workflow tools, and communication platforms. These tools enable you to perform the duties of the role effectively.

Practical Notes

before proceeding. Ensure all information is current and accurate for consideration.

What you'll do

• Coordinate the end to end build process with technology and data teams to ensure timely delivery of finance solutions.
• Establish and monitor key performance indicators to measure the quality, risk, and compliance of finance operations on a continuous basis.
• Lead the deployment of approved initiatives into live environments, overseeing risk controls and user readiness activities.
• Develop and maintain strong partnerships with internal stakeholders and external technology vendors to streamline integration and remove roadblocks.
• Author and maintain comprehensive policy documentation that captures procedures, exceptions, and approval workflows for audit and training purposes.
• Drive initiatives that improve data quality, including validation rules, definitions, and reporting standards to support reliable decision making.
• Create an environment that encourages knowledge sharing, continuous improvement, and the adoption of best practices across the finance support teams.
• Enforce system security protocols, monitor access logs, and respond promptly to security incidents to safeguard company and client information.
• Provide regional leadership that respects local regulations while maintaining consistent group wide standards and processes.
• Utilize spreadsheets, databases, and workflow platforms to manage information, track issues, and report on operational metrics.
• Act as the central point of contact for transactional finance operations, ensuring clear communication and alignment across functions.
• Promote a culture of accountability, transparency, and collaboration within the shared service environment.

Requirements

• Bring three to five years of experience managing shared services in finance or related functions, demonstrating a proven track record in this area.
• Have direct experience with transactional finance activities, including an understanding of the risks, controls, and operational nuances involved.
• Operate effectively in matrixed environments, influencing peers and stakeholders without relying on direct authority to drive outcomes.
• Communicate fluently in Czech and English, both in written and verbal formats, to ensure clarity and alignment across diverse teams and locations.
• Demonstrate comfort and competence with spreadsheets, databases, and workflow tools to handle information management and reporting responsibilities.
• Maintain a strong commitment to compliance, data security, and policy enforcement in all aspects of the role.
• Show reliability and ownership in delivering results while adhering to established procedures and standards.
• Work comfortably under tight deadlines while managing multiple priorities in a fast paced environment.

Nice to have

• Experience working in multinational corporations where finance policies must accommodate multiple countries and regulatory frameworks.

Practical notes

• The position is based in Prague, requiring presence at the designated office location.
• The engagement is structured as an employee role with an annual compensation of 70 000 EUR.
• Prompt submission of complete and up to date documentation is required for consideration.
• Travel requirements are not specified at this time, and candidates should be prepared to work within the Prague location.
• Visa sponsorship information is not provided, and candidates are responsible for ensuring eligibility to work in the Czech Republic.
• Deadlines for application submission are not published, and candidates are advised to apply as soon as possible to secure consideration.
• Availability to start within a reasonable timeframe is expected, subject to internal approval processes.
• Relocation support is not mentioned, and candidates must verify their ability to relocate or commute to the Prague office independently.
• Working hours are not detailed, but the role operates within standard business hours unless otherwise specified by project needs.
• Compliance with local employment laws and internal company policies is mandatory for all employees in this position.
• Any use of tools or systems must align with the company's security standards and data protection policies.