Product Support Analyst Tier 1 - Korean Speaking

About the role

Keyloop operates at the center of the automotive ecosystem connecting dealers manufacturers technology suppliers and car buyers. Our mission is to drive digital transformation for our partners through technology that improves how cars are sold and enhancing how vehicles are owned and used. Data guides our solutions to boost efficiency and profitability while our platform shapes the future of the industry. The organization provides an open technology foundation that links systems departments and sites for clients creating an amazing experience for more customers. Keyloop empowers teams to embrace digital change fully and professionals join us to be part of this evolving landscape. This role owns the front line support for Korean speaking partners ensuring their experience with our platform remains smooth and productive. You will act as the primary contact for dealers and manufacturers guiding digital change and assisting partners effectively through every interaction. Daily ownership includes handling questions solving issues and improving tools so that clients can maximize the value of our solutions. Your work in Korean will directly influence vehicle sales and ownership processes by removing friction and clarifying complex data flows. You will contribute to continuous improvement by closing cases with verified solutions that support team review and long term learning.

Key facts

What you'll do

• Open messages to understand dealer questions and manufacturer needs using Korean language skills for smooth interactions.
• Organize client details and system logs to clarify problems before deeper analysis begins on any given case.
• Trace data movement across linked platforms to observe how information flows between departments and sites accurately.
• Coordinate with technology suppliers to align tools and resolve blocks keeping projects moving according to schedule.
• Update documentation with clear steps ensuring continuity so future support staff can handle similar cases independently.
• Share feedback from buyers and dealers to guide product adjustments and improve the experience for all users over time.
• Test new features in controlled environments confirming that behavior matches expected outcomes through careful observation.
• Verify solutions by closing cases and summarizing actions to support team review and continuous improvement initiatives.
• Monitor case trends to identify recurring issues and propose practical improvements to support processes and tools.
• Escalate complex issues to specialized teams while maintaining clear communication with partners about resolution timelines.
• Maintain response standards by managing workload efficiently during required business hours and adjusting times occasionally when necessary.
• Assist partners effectively by navigating Keyloop's systems and support tools to deliver accurate and timely solutions.

Requirements

Three years of experience in customer assistance or technical aid roles is mandatory for this position. Fluency in Korean for speaking and writing is necessary to communicate effectively with clients on a daily basis. You must demonstrate an understanding of support processes and basic system concepts to navigate tools successfully. Ability to work during standard business hours is required to meet partner expectations consistently. Flexibility to adjust times occasionally assists partners effectively especially when urgent issues arise. A strong commitment to following documented procedures ensures that support remains reliable and predictable for all clients. Clear communication skills in Korean and English will help you manage interactions and reduce misunderstandings. Attention to detail is essential when organizing client details and system logs for accurate tracing and analysis. You should be comfortable working with digital tools and interfaces since the role depends on platform navigation and data review. Willingness to learn Keyloop's systems on the job while applying your support experience to real world scenarios is required.

Nice to have

Experience in automotive retail or dealership environments is preferred as this background is a nice to have for success in this role. No specific skills or tools are listed at this stage beyond the core requirements and language fluency.